Configuration Specialist
LVTABOUT LVT
LVT is on a mission to make the world safer and more secure through rapidly deployable security hardware that runs on our proprietary SaaS platform. Our enterprise-grade safety and security ecosystem makes it easy to secure essentially any physical environment through intelligent automation and actionable insights. As an industry leader in the IoT space, our systems are deployed in every state and adopted by Fortune 500 enterprise companies who share this vision.
ABOUT THIS ROLE
We seek an organized and detail-oriented Configuration Specialist to join our team. You will work from our HQ and play a critical role in the execution of the initial setup of units while providing knowledgeable suggestions to achieve an efficient setup. The successful candidate will work cross-functionally to ensure new units efficient and accurate activation.
Work Schedule: Weekdays (anytime from 7:00am-7:00pm, with 1 weekday off of your choice) and rotating Saturdays (8 am - 4 pm)
*This particular position also requires registering with the state of Utah as an Alarm Agent. This process includes a federal background check/fingerprinting and an application. This is separate from the background check you would complete for general employment eligibility at LVT.
RESPONSIBILITIES
- Offer expert recommendations for suitable system configurations resulting in maximum efficiency for the customer
- Complete the activation checklist for each new security unit to validate proper hardware setup and placement.
- Assign and log new units in the Video Management System (VMS) for accurate tracking and monitoring.
- Collaborate cross-functionally with other teams to escalate and resolve complex issues that require specialized attention.
- Clear analytics and settings in hardware to ensure a fresh start for each unit.
- Validate and configure presets, including camera angles, views, and other predefined settings.
- Verify and set accurate dates and times on each unit to ensure synchronization.
- Configurate cameras remotely to achieve optimal image quality, focus, coverage, and analytics.
- Maintain thorough and accurate records of each configuration, including completion forms and documentation.
- Collaborate with cross-functional teams, including project managers, technicians, and support staff, to ensure successful activations.
QUALIFICATIONS
- Strong troubleshooting skills and ability to identify and resolve technical issues.
- Strong problem-solving and critical-thinking skills.
- Strong technical aptitude and proficiency in working with hardware components and software applications.
- Attention to detail.
- Excellent organizational skills to manage multiple configurations simultaneously.
- Solid understanding of video analytics and surveillance.
- Familiarity with Video Management Systems (VMS) and other relevant software applications is a plus.
- Effective communication skills, both verbal and written, to collaborate with team members and project managers.
- Ability to work independently and take ownership of assigned tasks.
- Flexibility to adapt to changing priorities and deadlines.
- High school diploma or equivalent; additional technical certifications or training is a plus.
- Experience in the configuration of security and surveillance systems is a plus.
WHY JOIN US
- Founder-led and employee-driven company
- The opportunity to build where you stand
- Value centric decision making
- Both an economically stable and hyper-growth environment (ask us how this is possible)
- The market leader in redefining how B2B does security
On top of the obvious benefit of getting paid to work with great people who are laser-focused on a mission that matters, we also offer the following benefits:
- Comprehensive health, vision, and dental benefits for you and your family. Including supplemental and life insurance, company-paid HSA contributions, and an Employee Assistance Program (EAP).
- 401(k) With up to 4% match
- Time Off & Paid Holidays - Ask us how we empower employees to take control of their well-being
- Stock Options - Every full-time employee has the opportunity to be an owner of the company and benefit from our success.
- Paid Parental Leave - To help your growing family while you're away from work.
- Company Events - Christmas Party, Summer Party, and other parties to celebrate whenever we can find an excuse.
- Charitable Opportunities - LVT sends groups of employees to help the Daybreak Vision Project restore sight to thousands of people a year.
- Wellness - We regularly host dentists, chiropractors, financial experts, and other professionals to provide services and seminars to help promote physical, mental, emotional, and financial wellness.
- And More - Scholarship opportunities for employees and their dependents, discounted cell services, and opportunities to score tickets to Utah Jazz games and other Delta Center events.
HR Policy
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All Candidates must pass a drug screening and background check upon employment. Some roles may also require passing a federal background check and fingerprinting. Must be authorized to work in the U.S.