Customer Experience Officer (Solar Panel Manufacturing)

The CX Officer ensures excellent customer service delivery by handling inquiries, complaints, and ensuring customer satisfaction for both B2B and B2C segments.

• Manage customer interactions via email, phone, and onsite visits.
  
• Resolve customer complaints promptly and effectively.
  
• Maintain records of customer feedback and generate reports.
  
• Support sales and aftersales teams in managing client relationships.
  
• Monitor customer satisfaction metrics and propose improvements.
  
• Develop and implement customer experience strategies.
  
• Assist in onboarding and educating clients on product usage.
  
• Collaborate with marketing and sales to enhance the customer journey.
  
• Prepare customer feedback surveys and analyze results.
  
• Ensure service delivery aligns with company standards.
  
• Train frontline staff on customer handling techniques.
  
• Drive initiatives to boost customer loyalty and retention.

Requirements

• Degree in Business, Communications, or related field.
  
• 3+ years experience in customer service roles.
  
• Excellent communication and problem-solving skills.
  
• Experience in B2B industrial environment is an advantage.
  
• Strong customer-oriented mindset.
  
• Ability to handle pressure and resolve conflicts.
  
• Knowledge of CRM tools is a plus.
  
• Team player with attention to detail.
  
• Proactive and adaptable in dynamic settings.
  
• Ability to analyze customer data and trends.
  

Benefits

• Competitive salary.
  
• Flexible work arrangements.
  
• Performance-based bonuses.
  
• Opportunity to grow in a high-impact industry.