Infrastructure Program/Project Manager (test and turn up)

ITC Service Group is a wholly owned subsidiary of AFL. Founded in 1999 and provides managed services and workforce solutions for the nationwide planning design, construction, installation and maintenance of voice, data, and video networks.
AFL and ITC were built and are operated on similar core values and philosophies. We recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers.
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ITC Service Group is actively looking to hire a turn up Program Manager for a long-term project that is home based (remote). Our client is building a low-latency, high-speed broadband network that will provide internet access to individuals around the world.

Responsibilities:

 In this role, you will support the delivery, test, and turn-up of terrestrial network links globally.  You will be responsible for working with fiber vendor partners on the scheduling of circuit delivery to meet internal milestones.  You will review fiber test results and turn-over packages to ensure compliance with Client network standards.  You will report and escalate delivery issues as they arise to ensure downstream teams are aware of any changes to delivery dates.  You will ensure network inventory is updated to accurately capture circuit data and circuit acceptance dates. 

Responsibilities:

• Work with global telecom vendors to deliver circuits per plan
• Manage delivery of ordered circuits to meet plan time frames
• Develop and maintain long-term vendor relationships globally
• Provide supporting data for vendor management score cards
• Participate and support periodic services reviews with key vendors
• Work with internal subject matter experts to gather information, synthesize business and technical concepts, build strategic business metrics, and write original content that drives decision-making at the highest levels of the organization
• Maintain circuit inventory and reporting mechanisms
• Willing to travel 10% of the time

Qualifications:

• MUST be bilingual in English and Spanish, fluent

• 3+ years’ experience with ordering, delivery, and vendor management in the telecommunications industry
• Program Management degree or certification or equivalent work experience in the infrastructure or hyper scaling industry

• Highly technical and analytical
• Ability to work effectively across internal and external organizations
• An effective multi-tasker who navigates a fast-paced, deadline-driven environment with grace and efficiency
• Excellent at creating and maintaining working relationships across all levels and disciplines, receptive to feedback and input from others, and quick to apply changes

ITC Service Group (“ITC”) is an Equal Opportunity Employer. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.