IT Project Manager (New York City)

CTS delivers comprehensive IT solutions to meet the unique demands of mission-driven organizations. We have deep expertise in supporting nonprofits and educational institutions, however our team is equipped to handle the complexities of IT across a variety of sectors. We’re committed to making technology work seamlessly, so our clients can focus on making a difference, regardless of their industry.

At CTS, we believe in building a company culture that fosters growth, collaboration, and innovation. By joining our team, you will not only help empower businesses with cutting-edge IT solutions but also build a rewarding career in a dynamic and supportive environment. Discover the many reasons why CTS is a great place to advance your career. We are headquartered in Brooklyn, NY with 90+ employees across the US and several other countries.  Learn more about us at https://www.charterts.com

OVERVIEW

Reporting to the Director of PMO, the Project Manager oversees high-priority projects from design handoff through implementation, ensuring quality and alignment across all stakeholders, including end users, distributors, and vendors. This role requires significant resource coordination and integration across functional teams. 

The ideal candidate is a skilled communicator with strong IT project management experience, more specifically (a) construction buildouts or relocations, (b) MSP client onboardings, (c) Microsoft cloud projects. The ideal candidate is also adept in conflict resolution and problem-solving within fast-paced environments. You’re solution-oriented, self-driven, and thrive on continuous learning. Known for your positivity, attention to detail, and technical expertise, you build trust and foster teamwork while delivering project excellence. 

RESPONSIBILITIES

• Lead large projects or program-level services from inception to completion. 
• Collaborate with teams to define project scope, deliverables, activity sequences, and work estimates, developing a comprehensive project schedule. 
• Align with stakeholders to prioritize objectives and establish acceptance criteria, managing expectations throughout. 
• Ensure project objectives are met within scope, time, cost, and quality constraints. 
• Actively monitor dependencies and risks, escalating and resolving issues as needed. 
• Lead and support team members, promoting adherence to process and efficiency. 
• Communicate regularly with project resources, internal teams, stakeholders, and vendors on project status.

REQUIRED SKILLS AND QUALIFICATIONS 

• 8+ years in IT services, MSP. 
• 6+ years as a Project Manager or Program Manager in IT. 
• Familiarity with construction projects and experience adjusting IT project plans to align with building schedules. 
• Knowledgeable in LAN/WAN, VoIP, MDM, Microsoft Server, Active Directory, Mac/PC support, and cloud solutions. 
• Experienced with ConnectWise or similar systems.
• Active CAPM or Project+ certification; PMP preferred. 

HOURS AND LOCATION

The hours for this position are typically 9:00 AM to 5:30 PM EST. This is a hybrid position that requires travel to our clients in the 5 boroughs of New York City and our office (Brooklyn), as needed. 

COMPENSATION

The salary range for this position is $100,000 to $120,000 annually.

BENEFITS

• Competitive compensation
• Health Insurance (medical, vision, dental), 80% covered for employee-only plans and 75% covered for employee-spouse, employee-kids, and employee-family plans
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Employee Assistance Program (EAP)
• Retirement Plan (401(k)) with company match
• Commuter Benefits
• Short-Term Disability Insurance fully paid by the company
• Long-Term Disability Insurance fully paid by the company
• Life and AD&D Insurance, with optional Supplemental Life Insurance
• Paid Time Off, including Paid Parental Leave
• 10 Holidays
• 2 Floating Holidays

* Please note that the availability and specifics of benefits may vary depending on your country of residence.

THE HIRING PROCESS

We will try to make it as fast as possible! :-) We use Greenhouse to help us schedule the meetings so emails will come from jobs@charterts.com.

Once you are successfully approved on one step, you will be moved to the following one.

[*] Steps 4, 5 and 6 may not occur or be set up differently, depending on the position. We will let you know at the beginning of your process with us!

1. Application review
2. First interview with our team, in a 30 minutes phone call
3. Interview with the Hiring Manager, from 30 to 45 minutes online video call
4. [*] Case Study or a Technical Exercise to be presented to our team in a Panel Interview (with 2 or more of our team members), usually for 1 hour
5. [*] Team Interview, a conversation with future colleagues, from 45 minutes to 1 hour
6. [*] Executive Interview with one of our Leaders, from 30 to 45 minutes
7. An offer is extended
8. Welcome to CTS!! \o/

CTS is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and employees. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability, sex (including pregnancy), age, gender, gender identity, sexual orientation, marital status, veteran status, or any other characteristic protected by law.

CTS is committed to working with and providing access and reasonable accommodation to applicants. If you require an accommodation, please reach out to jobs@charterts.com once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.