Operations Project Manager

The Operations Project Manager helps the company get things done on time and the right way.This person plans projects, tracks work, fixes problems, and helps teams hit goals.They work closely with the COO, managers, and teams.

TOP 2 SUCCESS METRICS
Metric #1: Project On-Time Completion
90%+ of projects finished on time


Clear timelines, owners, and deadlines


Fewer delays and missed handoffs


This shows the person can manage and deliver projects

Metric #2: Operational Efficiency Improvement
Measurable improvement in workflows (time, cost, or quality)


Reduced bottlenecks and repeated issues


Faster turnaround for operations tasks


This shows the person can make operations better


Additional Key Metrics
Task completion rate per project (95%+)


Reduction in rework or errors


Manager satisfaction score (1–5 rating)


Clear documentation and SOP completion


Cross-team coordination success


Fewer escalations to leadership



Main Responsibilities
Plan and manage operations projects from start to finish


Create clear timelines, task lists, and owners


Track progress and follow up with teams


Fix blockers and delays fast


Improve workflows and processes


Work closely with COO and department heads


Make sure SOPs are followed and updated


Report project status clearly and regularly


Help teams stay organized and accountable



Skills & Qualifications
Strong operations or project management experience


Very organized and detail-oriented


Can manage many tasks at the same time


Good communicator with leadership and teams


Knows how to improve processes


Experience using project tools (Asana, ClickUp, etc.)


Problem solver and calm under pressure



What Success Looks Like
Projects are finished on time


Teams know what to do and by when


Operations run smoother


Fewer problems reach the COO


Clear reporting and visibility