Outsourcing NNA - Project Manager / Scrum Master

The Scrum Master has the primary focus of managing one or more technical teams, driving delivery, managing and resolving project issues, dependencies and risks and ensuring high quality project delivery using hybrid of Waterfall and Agile delivery framework. The Scrum Master will also be expected to ensure delivery of management information to key business and Technology stakeholders, including accurate reporting against plan/ milestones and budget.  

The Role

Key accountabilities include

• Team/People

  • Motivates and drives the technical teams to deliver high quality outcomes in line with estimates

  • Initiates and fosters collaboration, communication, and team building
  • Drives self-management from the team where impediments, issues, and improvements are identified and actioned by the team
  • Fosters a team culture where risks and issues are managed at the lowest responsible level by communicating and collaborating with team members.
  • Drives the team for efficiency through effective collaboration, and continuous refinement of team practices and working agreements.
  • Works effectively with matrix managed teams, developing relationships with functional Leads to assist in the resolution of any resource issues
     

• Delivery

  • Accounts for definition of the plan and resource demand required to deliver to plan, managing budget against plan

  • Ensures process is defined for managing and tracking the proposed, and ultimately realised,  benefits of a delivery

  • Ensures scrum teams deliver to plan and ensures immediate escalation of risks or blockers to the committed schedule along with proposed resolution/mitigation options (in line with agreed meeting cadence)

  • Holds the team accountable on the adherence to the governance which includes some Scrum artefacts such as Daily Stand Up, huddles and Retrospective. 

  • Ensures value of each event are met and utilises team retrospective to drive continuous improvement while actions are regularly monitored and reviewed

  • Drive improvements in delivery quality and cadence

  • Support the resolution of risks and issues

  • Acts as a model for addressing conflict and barriers to collaboration

  • Collaborates with Tech Lead to ensure team execution and performance are aligned with business objectives - near and long-term

  • Attends daily Milestone Variance Reporting/ SOS meetings to report into the Tech Leads on any blockers and progress including burndown on each project

  • Able to facilitate stakeholder meetings as necessary in the lifecycle of project delivery

     

• Best Practice

  • Able to understand and articulate when waterfall practices are needed (e.g. design documentation) and able to manage integrated teams across a number of functions

  • Responsible for ensuring that lessons learnt sessions are held and any outputs are fed into both the Scrum and Leadership teams

  • Ensure consistent use of JIRA managing projects across a number of Scrum teams

  • Responsible for ensuring consistent reporting of progress at both User Stories and Epic level through accurate Point allocation, and burn down throughout the Sprint

  • Responsible for ensuring consistent reporting of progress in line with TMO reporting standards and financial process against plan

  • Ensures outputs are of a quality sufficient to enable transition into support

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The Requirements

Knowledge:

• Highly experienced and knowledgeable of the Scrum delivery methodologies
• Business knowledge to understand the relevant business objectives and issues

Skills:

• At least 5 years of Project Management experience working with distributed software development products and teams. 
• Highly knowledgeable on  common project management practices and proven working experience with MS Project
• Demonstrated ability to lead cross functional teamwork in and across teams and organizations. 
• Strong verbal, written, interpersonal communication and negotiation skills.  
• Hands-on management of Scrum projects and their outcomes, rather than passively collecting and reporting metrics. 
• Strong ability to identify potential issues and dependencies early. 
• Quickly facilitates mitigation plans, alternative approaches and communication of risks.
• Experience with JIRA, JAMA and/or Confluence.
• Analytical thinker with creative problem solving skills and attention to detail.
• Preference for PM certifications

Technical competencies

Subject Matter Expertise

• Developing expertise
  • You strengthen your depth and/or breadth of subject matter knowledge and skills across multiple areas. 
  • You define the expertise required in your area based on emerging technologies, industry practices. You build the team’s capability accordingly. 
• Applying expertise

  • You apply subject matter knowledge and skills across multiple areas to assess the impact of complex issues and implement long-term solutions. You foster innovation using subject matter knowledge to enhance tools, practices, and processes for the team.

Solution Development

• Systems thinking
  • You apply a whole systems approach to evaluating impact, and take ownership for ensuring links between structure, people and processes are made.
• Focusing on quality

  • You instill a quality mindset to the team and ensure the appropriate methods, processes and standards are in place for teams to deliver quality solutions. You create and deliver improvement initiatives.

Technical Communication

• Simplifying complexity
  • You develop tools, aids and/or original content to support the delivery and/or understanding of complex information. You guide others on best practice.
• Influencing stakeholders

  • You are adaptive across a range of situations, effectively tailoring your delivery methods based on your knowledge of stakeholders to have maximum impact and influence.

WTW is an Equal Opportunity Employer