Project Manager

About mpathic.ai 

mpathic is keeping humans safe in the AI era through automated tools and expert datasets that are rooted in psychology and powered by clinicians.

We are a series A start-up backed by Tier 1 investors including Foundry.vc and Next Frontier Capital. 

Job Description:

We’re seeking an experienced Project Manager to own the delivery mpathic’s customer engagements, primarily within life sciences, clinical research, and healthcare organization. This role combines clinical operations expertise, and project management to ensure our customers achieve measurable outcomes.

You will serve as the operational backbone for a portfolio of enterprise customers—ensuring scope clarity, timeline adherence, cross-functional alignment, and high-quality delivery of contracted services. You will act as the primary coordination point between customers and internal teams (Product, Human Data, Engineering, and Commercial), translating operational requirements into executable project plans.

You will report to our Chief Innovation Officer.

This role is ideal for someone who thrives in structured environments, brings strong project discipline, and is comfortable leading delivery efforts with sophisticated, regulated enterprise customers.

Core Responsibilities: 

Enterprise Program Management

• Own the delivery lifecycle for multiple concurrent enterprise SaaS customer engagements, from contract handoff and kickoff through implementation and ongoing execution
• Translate enterprise contracts into structured delivery plans, including milestones, dependencies, risks, and success criteria
• Drive execution against defined scope and timelines, ensuring delivery aligns with contractual commitments while supporting long-term platform adoption
• Maintain clear documentation of delivery plans, decisions, timelines, assumptions, and scope boundaries to support transparency and change management

Customer Coordination & Communication 

• Serve as the primary operational point of contact for assigned enterprise accounts
• Lead customer-facing calls, including implementation check-ins, delivery status meetings in partnership with Sales and Customer Leadership
• Coordinate inputs and approvals across clinical, operational, and technical stakeholders on the customer side
• Establish and maintain a consistent communication cadence, including status updates, action tracking, and escalation management

Contracted Delivery & Operational Execution

• Track and manage all customer-contracted deliverables, including timelines, reporting requirements, and service scope boundaries
• Coordinate resourcing with the Human Data Manager and internal delivery teams to ensure appropriate staffing and coverage
  Monitor delivery quality and completeness against contractual and clinical expectations
• Participate in customer and vendor checkpoints (bi-weekly or monthly) to ensure alignment and proactively resolve issues

Cross-Functional Delivery Coordination

• Act as the connective tissue between Product, Engineering, Human Data, and Commercial teams to ensure seamless execution
• Translate customer requirements into clear internal action items and timelines
• Surface delivery blockers, resourcing constraints, and dependencies to leadership early
• Represent customer delivery needs in internal planning and prioritization discussions
  

Who you are: 

• 5+ years of experience in project management, program management, implementation or delivery roles (life sciences/healthcare SaaS strongly preferred)
• Demonstrated experience managing complex, multi-stakeholder initiatives in regulated or high-stakes environments
• Strong client-facing communication skills with a proven ability to build trust and credibility with various stakeholders
• High operational rigor with tracking deliverables, managing timelines, and ensuring contract compliance
• Bachelor's degree or equivalent experience in business, health sciences, psychology, or related fields
• Customer-first mindset – You take pride in making users feel supported and empowered to deliver an exceptional customer experience
• Proactive problem solver – You see challenges before they impact customers, and you love finding a way to solve problems, no matter how complex
• Excellent communicator – You’re clear, compassionate, and confident speaking to clinicians, researchers, and product teams alike
• Organized and reliable – You follow through, respond quickly, and track moving parts with care
• Collaborative – You ask questions, raise concerns, and enjoy being part of a team
• Flexible – Comfortable wearing multiple hats

Bonus (Not Required):

• Experience with AI-driven products
• Background in psychology, behavioral health, public health, or life sciences
• Familiarity with project management or customer delivery tools
  

Life at mpathic:

Prioritizing Work-Life Balance

As a remote-first company, we emphasize work-life balance. In-person retreats, flexible work location policies, other benefits such as 100% funded healthcare benefits, One Medical membership, flexible-managed PTO, training and education funding, are all part of life at mpathic.

At mpathic, we respect the whole person, acknowledging that quality benefits support a thriving workforce. Leading in the integration of AI with human communication, our efforts are centered on cultivating genuine connections, nurturing trust and facilitating collaborative success.

Promoting Inclusion and Diversity
At mpathic, we welcome underrepresented individuals in tech and outside of tech. Maybe you've been overlooked, faced a glass ceiling, a paperwork barrier, couldn't code switch exactly right, had to up-manage others while doing all the work, don't want to have to deal with feeling tired or like an outsider anymore. We are a tech company run by a psychologist in a tech environment that has a history of systemic problems; we are re-imagining start-up life together, intentionally.

mpathic is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristics protected by law. We believe in diversity and inclusion, and we welcome applicants from all backgrounds to join our team.

Compensation:

Base Pay + Equity + Benefits

A reasonable estimate of the base pay range for this role is $95-105k/yr commensurate with experience. Any offered base pay is based on a wide array of factors including but not limited to skillset, experience, training, location, scope of role, management responsibility, etc.

Following our Equal Pay Commitment, we have salary banding and established vesting schedules for equity.

We’re excited to meet you!

To apply:
At this time, we require that all applicants are eligible to accept employment in the United States.

Please share:

• Resume or links that best showcase what you've built or done
• Two references
  
  

We are looking for you. If you don't think you meet the qualifications for the jobs posted, but think you're a fit or want to get involved, send us a note at joinus@mpathic.ai or reach out to any team member on LinkedIn to say, "hi." We keep resumes on file and we're growing fast!

IMPORTANT - How to Apply
We can only accept and review and applications via our direct official recruiting portal: https://mpathic2.bamboohr.com/careers, due to the abundance of 3rd party apps and automated agents. Only applications submitted directly by the applicant through our portal will be considered.