Project Manager - BPO (Business Process Optimization)
EssilorLuxotticaEssilorLuxottica, a fully integrated player, is a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses.
The company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.
With a worldwide presence across all stages of the value chain, EssilorLuxottica has over 180,000 employees committed to providing vision care and eyewear products that meet the individual needs and aspirations of each consumer. Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products that have been rigorously tested to meet internationally recognized standards, from the simplest pair of glasses to the most sophisticated custom-made lenses and branded eyewear.
By investing heavily in R&D for cutting edge lens and frame technology, as well as reimagining the design, form and function of eyewear, EssilorLuxottica constantly sets new industry standards for vision care and eyewear and the consumer experience around it. Beyond the products we make, our company and our people are deeply committed to elevating the importance of vision as both a basic human right and a key lever for global development.
For more information, please visit www.essilorluxottica.com
Position: Project Manager – BPO (Business Process Optimization)
Location: Lad Krabang/Bangkok, Thailand
The Project Manager – BPO will lead and coordinate regional initiatives to optimize business processes within the Supply Chain function. This role ensures seamless execution of ERP change requests, new product and offer launches, and continuous improvement projects, supporting operational excellence and sales growth while maintaining cost efficiency.
1. ERP Functional Change Requests (FCRs) Management
Lead and coordinate regional ERP/LMS change request activities, including:
- Collecting and analyzing ERP change requests from regional stakeholders.
- Validating feasibility and alignment with business priorities.
- Collaborating with regional leaders and IT teams to support implementation.
- Monitoring project progress and ensuring timely delivery of approved FCRs.
2. New Product Launch Coordination (Regional)
Manage and support the launch of new products (e.g., Lenses, Complete Pairs) across the APAC region by:
- Working closely with Sales, Marketing, Operations, and other cross-functional teams to plan go-to-market activities.
- Ensuring supply chain readiness and alignment with launch timelines and requirements.
3. New Offer Launch Coordination (Regional)
Oversee the operational rollout of new commercial offers and flows, including:
- Ensuring smooth integration of new offers into existing supply chain processes.
- Aligning with commercial teams to support promotions and market strategies.
4. Continuous Improvement (CI) Projects
- Identify opportunities for supply chain optimization.
- Lead and execute CI projects using Lean/Kaizen methodologies.
- Drive efficiency improvements and cost reduction initiatives.
5. Performance Measurement & KPI Deployment
- Implement and track key process KPIs to drive continuous improvement.
- Monitor metrics such as:
- Backorder rate
- Missing at picking
- Offshore orders integration rate
- Provide insights and recommendations for operational enhancements.
Qualifications & Skills
Experience
- 3–5 years in project management, supply chain, or business process optimization.
- Experience working with ERP systems (e.g., SAP, Oracle) is preferred.
Skills
- Strong project management and organizational capabilities.
- Excellent communication and stakeholder management skills.
- Analytical and structured problem-solving mindset.
- Familiarity with Continuous Improvement tools (Lean, Six Sigma) is a plus.