Project Manager - CX Plus

Who we are looking for

We're embarking on a major digital transformation with the re-launch of the CX Plus Project. This strategic project will deliver a new Customer Relationship Management (CRM) and Billing System, introducing smarter processes and technology to improve how we connect with and support our customers every day.

We're looking for an experienced Project Manager - CX Plus to lead this strategic program over 18 months, helping us deliver innovation and value for money across the organisation. You'll bring our new systems and programs to life by driving change and managing our vendors, internal experts and delivery partners.

This position is located in Warrnambool on an 18-month full-time contract.

What you'll be doing

On a day-to-day basis, you'll:

• Lead the planning, coordination and end-to-end delivery of the CRM and Billing system implementation.
• Manage relationships with vendors, consultants and implementation partners to support effective project delivery.
• Ensure vendor performance aligns with agreed deliverables, quality expectations and data security requirements 
• Identify, monitor and mitigate project risks, issues and dependencies to maintain project stability and continuity.
• Report of progress, outcomes and risks to senior leadership and project governance groups.
• Implement strategies to support system adoption, capability uplift and sustained behavioural change across the organisation.

What you’ll bring 

We’re looking for someone with 

• Significant experience managing IT or digital transformation projects, from planning through to implementation.
• A degree in business, technology or similar discipline.
• Strong vendor and stakeholder management skills, with the ability to build trusted relationships across diverse groups.
• Excellent communication skills, including the ability to translate technical concepts for business audiences.
• Experience in Agile of PRINCE 2 project environments (highly regarded).
• Experience with CRM, billing systems, data migration or system integration (desirable).

For further details, see the position description available here.

We look forward to hearing from you. if you have any questions, feel free to call Rebecca Roberts (Customer Digital Platform Manager) on 0400 189 193.

Don't meet every single requirement? 

At Wannon Water, we're dedicated to building a diverse, inclusive, and authentic workplace. So, if you're excited about this role, but your experience doesn't align perfectly with every requirement in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

What we can offer

Putting people first comes naturally to us, and that includes the people we employ. You’ll have every opportunity to make the most of your talents, broaden your experiences and be rewarded for the great work you do. 

You'll be offered a range of great benefits including:

• Workplace flexibility with access to working arrangements such as hybrid work, flexible hours, purchased leave, monthly rostered days off and more. 
• An inclusive workplace culture, which embraces diversity and the benefits it brings to the workplace and life.
• A leadership commitment to Zero Harm where the safety and wellbeing of our people and others is paramount.
• A Health & Wellbeing program, to support your physical, mental and financial wellbeing, including our Employee Assistance Program for our people and their immediate families.
• Extensive learning and development opportunities and access to professional development through associations such as CPA, IWC, WSAA, VicWater, and more.

We're an equal opportunity employer. Our commitment to creating and supporting an inclusive culture is reflected in our diverse mix of talented people who are passionate about delivering their best.

We welcome applications from everyone including people with a disability, job seekers of all ages, carers, people from culturally diverse backgrounds, members of the LGBTI+ community, and Aboriginal and Torres Strait Islander people.

We are 

• A certified Family Inclusive Workplace
• A Work 180 endorsed employer
• Members of the Diversity Council Australia
• Accredited members of the Health Workplaces Achievement Program

Ready to find out about our employee benefits? Visit Our Careers page and discover more about us.

How you can apply 

Applications close: 11:59pm Sunday 11 January 2026  

Click APPLY and you will be taken through to the Wannon Water Careers Portal to complete your application. Once there, you will be prompted to answer a few simple questions and upload your cover letter and resume.  

As part of your cover letter, please outline how your skills and experience meet the role requirements (as outlined in the position description).  

Reasonable Adjustments

We're here to support you through life's ups and downs. Whether you need adjustments during the recruitment process or at work, like flexible hours or accommodation for disabilities, we're here to help. We understand it can be daunting to share your needs, so feel free to reach out with any questions at peopleandwellbeing@wannonwater.com.au. Your information will be kept completely confidential.