Project Manager (Remote -SA) - 38584928846

Project Manager – Business Systems, Licensing & QA
Location: Remote (Latam and South Africa)
Contract: Independent Contractor, Full-Time
Reports to: CEO / Owner
Timezone: Must overlap with EST (at least 4 hours/day)


About Us:
We are a third-party debt collection agency focused on compliance, operational excellence, and ethical recovery. We're expanding rapidly and need a highly organized, tech-savvy Project Manager to help streamline and scale the business across licensing, documentation, training, and quality assurance.

What You'll Be Responsible For:
This is a high-ownership, implementation-focused role. You’ll work closely with the CEO to build, document, and manage critical business systems.

Key Responsibilities:

• Project Management
• Track and manage multiple ongoing business priorities and initiatives.
• Create and manage project timelines, deliverables, and reporting structures.
• Ensure cross-functional follow-through and accountability.
• Policy, SOP, and Licensing Oversight
• Help manage our licensing and expansion efforts across new states.
• Track deadlines, gather documentation, and complete compliance forms.
• Coordinate SOP and policy updates using Notion and OneDrive.
• Assign reviewers and ensure updates follow approval workflows.
• Quality Assurance Systems
• Build and manage a QA system that includes more than just call monitoring.
• Spot-check emails, SMS, consumer portal activity, and system triggers.
• Oversee audits of automation tools (e.g., Prodigal, Evolution Collect).
• Identify breakdowns in workflows and report with clear issue logs.
• Training Infrastructure
• Help build a self-paced, continuous training system using TalentLMS and SOPs.
• Create recurring onboarding paths and update old training assets.
• Track completion, flag knowledge gaps, and coordinate assessments.

What We're Looking For:
Required Skills & Traits:

• 2+ years of project management or operations coordination experience.
• Strong written English and process documentation skills.
• Familiarity with SOPs, QA frameworks, and basic compliance concepts.
• Proficient with Notion, Google Drive, and project tracking tools (e.g. ClickUp, Asana).
• Tech-savvy: able to learn and audit internal tools like Evolution Collect or Prodigal.

Bonus (but not required):

• Experience in BPO, collections, legal support, healthcare, or compliance-heavy industries.
• Familiarity with automation tools (Zapier, Make, etc.).
• Experience managing licensing or regulatory paperwork.

You’ll Thrive If You Are...

• A systems-thinker who loves solving workflow problems.
• Detail-oriented and a strong follow-through executor.
• Not afraid to ask clarifying questions or challenge assumptions.
• Comfortable working independently and reporting progress asynchronously.

Tools We Use:

• Notion
• OneDrive / Google Drive
• Gmail + Google Workspace
• Evolution Collect (collections platform)
• TalentLMS
• Prodigal (QA monitoring and auto note taking)
• Make.com / Zapier (automation) (coming soon)

Compensation:

• Competitive salary based on experience and location.
• Performance-based raises and bonuses.
• Long-term opportunity with growth into senior operations or Chief of Staff role.