Genpact (NYSE\: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Senior Manager, Project Management
We’re looking for someone with a strong work ethic, and the ability to work well both independently and within the context of a larger reciprocal environment.
Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, varied environment
Responsibilities
• Project rollouts – plan and implement projects from client-side and Genpact (internal)
• Development, management, and governance of the project
• Build a project plan, communication plan, define project scope, goals and results
• Perform project impact analysis
• Implement and lead change when vital to meet project outputs
• Evaluate and assess the results of projects
• WBR - Build and present WBR slides as needed
• WPPR - Provide support for WPPR calls and data analysis
• Data & analysis - Respond to any and all client requests and Genpact leadership teams
• POC for Partner Project Management Team - Lead GRT, OG and policy changes from client projects team
• Supervise all rollouts Calculate the impact of rollouts on AHT, consistency and activity codes
• Coordinate with cross-functional teams to ensure the smooth rollout of projects
• Supervise and Supervise Real-time R&R’s Site performance etc.
• Evolve & Churn process
• Risk Communication emails, Process Map creation
• Help with RTA and reporting functions as and when needed
• Driving Continuous Improvement Initiatives
• Running of projects independently
Qualifications
Minimum qualifications
• Any Graduate/Post Graduate degree or equivalent with an excellent academic record
• Should have handled a team of 80 to 100 people
Preferred qualifications
• Excellent Analytical & Interpersonal skills
• Preferably the candidate's prior experience in Internet-based accounts and Customer service industry
• Ability to do root-cause analysis for process gaps highlighted
• Leading calls with Clients/ other business functions Independently
• Proficient with MS Excel, MS Word, MS PowerPoint
• Ability to handle pressure - Timelines and Customer Demands
• Results-oriented and execution-oriented
• Project management experience.
• Customer Management exposure and good presentation skills is a must
• LEAN/Six Sigma – Trained, Tested and Certified (preferred), Project Management