Quality Manager

JOB TITLE: Quality Manager

DEPARTMENT: Administration

REPORTS TO: CEO

CLASSIFICATION: Exempt

PAY: DOE

BENEFITS: Medical, Retirement, PTO, Dental, Vision, Life Insurance, STD/LTD, and EAP.

Purpose and Scope: The Quality Manager is responsible for leading the development, implementation, and enforcement of the company's quality management systems. This role ensures that products and processes meet established quality standards and customer expectations through strategic planning, continuous improvement initiatives, and effective cross-functional collaboration. The Quality Manager oversees quality assurance operations, manages departmental resources and budgets, and serves as the internal expert on quality systems, driving organizational excellence and compliance across all levels of the company.

Key Responsibilities:

• Defines and implements internal quality procedures.
• Establish and enforce key performance indicators (KPIs) to track the effectiveness of quality control processes and identify areas for improvement.
• Investigates quality customer complaints and initiates Action Plans for mitigation.
• Develops and approves responses to customer and internal corrective action requests and assures implementation of corrective actions.
• Enforce conformance to implemented policies, operating procedures, quality systems and programs which ensure proper testing, evaluation, inspection, and technical support to meet product safety and quality standards.
• Participate in plant wide collaboration efforts, including meetings, problem solving exercises, and development of action plans.
• Establish and promote a work environment that supports the company Quality policy, Quality objectives and Quality system. Internal expert/resource on all quality systems implemented.
• Develop and implement quality control strategies, policies, and procedures to ensure consistent delivery of high-quality products or services.
• Provide leadership on continuous improvement initiatives
• Supervises, oversees, and/or guides activities of inspection personnel and ensures all inspections are compliant with quality system objectives and customer requirements.
• Collects and analyzes quality information, develops reports and action plans for Management Review.
• Liaisons with Engineering, Manufacturing and Purchasing to create quality plans, monitor suppliers, control processes and ensure order fulfillment.
• Manage resources for manufacturing work instructions (WIs) and manufacturing quality plans (MPQP).
• Assist Customer Service as necessary
• Manage Quality Department budget
• Monitors corrective and preventive action timelines and verify effectiveness.
• Other duties assigned.

Qualifications:

• Education: Bachelor's degree in related field.
• Experience:
  • Minimum of 5 years' supervisory experience
  • Minimum 10 years of relevant experience, preferably in manufacturing.
  • Experience with Entrepreneurial Operating System (EOS) preferred
  • Thorough knowledge of quality system standards and international quality system standards, including compliance to IS9001
  • Experience in full-cycle Root Cause Analysis
  • Excellent verbal/written communication skills
  • Strong organizational, problem solving, and analytical skills
  • Proficient in the use of PC, business and technical software

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or listen. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. The role may evolve as the needs of the organization change.

This company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.