Software Administrator (Sagent Loan Servicing, Encompass Loan Origination)

SUMMARY:

The Business Systems Administrator will be responsible for administering and maintaining our key platforms, including Encompass for loan origination, our servicing platform for managing loans, for customer relationship management. The ideal candidate will have a strong understanding of each platform's functionality, configuration, and customization capabilities within the financial services industry.

Preferred Qualifications:

• Encompass Administrator certification(s) such as Encompass Administrator Certified (EAC).
• Proficiency in SQL, JavaScript, Apex, C#, VB or other relevant programming languages.
• Prior experience with mortgage banking software and systems.
• Additional Salesforce certifications such as Advanced Administrator (ADM 211), Sales Cloud Consultant, or Service Cloud Consultant.

ESSENTIAL RESPONSIBILITIES & DUTIES:

System Administration:

• Manage user access and permissions within Encompass and the servicing platform.
• Configure and maintain system settings, including workflow templates, business rules, and security profiles.
• Monitor system performance and troubleshoot issues promptly to ensure smooth operations.
• Implement system updates, patches, and upgrades in coordination with IT and vendor support.
• Perform other duties as assigned.

Customization and Configuration:

• Customize platform functionality to align with business requirements and regulatory guidelines.
• Develop and maintain custom forms, templates, and reports to support various stakeholders' needs.
• Collaborate with internal teams to analyze business processes and recommend system enhancements.
• Conduct testing and quality assurance for system changes to ensure accuracy and reliability.

Data Management and Integration:

• Oversee data integrity and security within each platform, including loan accounts, customer records, and transaction data.
• Manage data imports, exports, and integrations with third-party systems to ensure data consistency.
• Develop and maintain data migration strategies for system upgrades and transitions.

Compliance and Regulatory Compliance:

• Stay current with regulatory changes impacting mortgage lending, loan servicing, and customer relationship management.
• Ensure platform configurations and processes adhere to regulatory requirements, including TRID, RESPA, and GDPR.
• Collaborate with compliance and legal teams to implement necessary changes and updates.

User Training and Support:

• Provide training and support to end-users on platform functionality, best practices, and system updates.
• Serve as the primary point of contact for troubleshooting inquiries and user support tickets.
• Develop training materials, documentation, and knowledge resources to facilitate user adoption and proficiency.

OTHER DUTIES, KNOWLEDGE, SKILLS, ABILITIES:

Required:

• Knowledge of mortgage lending processes, loan servicing operations, and customer relationship management.
• Excellent problem-solving skills and attention to detail.
• Effective communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment

COMPENSATION: $28.50 – $35.70 per hour.

Servion has provided a salary range that represents its good faith estimate of what the company may pay for the position at the time of posting. The specific salary offered will be determined based on factors such as the qualifications of the selected candidate, departmental budget, internal salary equity considerations, and available market information.

General Description of Benefits:
All full-time employees are eligible for Medical Insurance, Telehealth Services, Dental Insurance, Vision Insurance, Life Insurance, Short-term Disability, Long-term Disability, Legal and Identity Theft Protection, Critical Illness Insurance, Hospital Insurance, Accident Insurance, Participation in 401k Plan with up to 5% company match, and Variable Bonus Pay.

PREFERRED QUALIFICATIONS:

• Education: Bachelor’s degree in information technology, Computer Science, Business Administration, or related field.
• Experience: Proven experience as a platform administrator or similar role within the financial services industry. 
• Certifications/Licenses: None