Sr. Project Manager

Job Title:

Sr. Project Manager

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Key Responsibilities:
• Lead full project lifecycle (initiation to post go-live support) for global Dynamics 365 rollouts across multiple regions.
• Manage project scope, timeline, cost, and quality for modules such as D365 Sales, Customer Service, Field Service, Finance & Operations, or Project Operations.
• Collaborate with business stakeholders, functional consultants, and technical teams to ensure project alignment with business goals.
• Coordinate with regional teams and partners to align global templates with local business and compliance requirements.
• Identify project risks, develop mitigation strategies, and ensure proactive communication.
• Drive program governance, facilitate steering committees, and ensure transparent status reporting.
• Ensure compliance with change management, data migration, and security requirements.
• Lead vendor engagement, including performance tracking, scope definition, and deliverable reviews.
• Coach and mentor project team members and contribute to delivery methodology enhancements.

Required Qualification:
• Bachelor’s degree in IT, Business, or a related field; PMP or PRINCE2 certification must.
• 10+ years of overall IT/digital project management experience, with at least 5 years in Microsoft Dynamics 365 projects.
• Successfully delivered 2–3 full-cycle global D365 projects, ideally involving template design, localization, and multi-country rollouts.
• Strong functional understanding of key D365 modules (e.g., CRM/CE, Finance, SCM, or Power Platform).
• Proven ability to manage cross-cultural teams and third-party vendors.
• Proficient in using project management tools (e.g., MS Project, Azure DevOps, Jira).
• Excellent communication, stakeholder management, and conflict resolution skills.

Location:

IND Bangalore - 55, Divyasree Towers, Bannerghatta Main Road

Language Requirements:

Time Type:

Full time

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