Support Engineer SSUEN

Technical & Commercial Support

• Review client inquiries and technical requirements to ensure clear understanding prior to quotation preparation.
• Coordinate with approved vendors and suppliers to obtain compliant technical data, pricing, and delivery schedules.
• Prepare accurate and complete technical and commercial quotations in line with internal approval processes.

Vendor & Client Coordination

·         Act as the primary coordination point for quotation-related communication with vendors and internal stakeholders.

·         Maintain active follow-up with vendors to ensure timely receipt of required information.

·         Follow up with clients on issued quotations and clarifications in a timely, professional, and documented manner.

·         Escalate delays, risks, or technical gaps proactively to management.

Administrative Control & Documentation

·         Maintain accurate and up-to-date records of inquiries, quotations, revisions, and correspondence.

·         Ensure all documentation is properly filed and traceable in accordance with internal systems and audit requirements.

·         Support preparation of internal trackers, summaries, and management reports related to bids and offers.

Compliance & Process Adherence

·         Adhere strictly to Oil States internal procedures, approval matrices, and timelines.

·         Ensure all work is performed in compliance with applicable QHSE, contractual, and ethical standards.

·         Participate in internal reviews and audits as required.

Performance & Continuous Improvement

·         Demonstrate consistent ownership of assigned tasks from initiation through closure.

·         Identify inefficiencies, recurring issues, or delays within quotation and follow-up processes and propose corrective actions.

·         Maintain a structured, organized, and disciplined approach to workload management.

Reporting & Coordination

·         Provide regular status updates on quotations, vendor responses, and client follow-ups to relevant stakeholders.

·         Coordinate closely with Engineering, Operations, Supply Chain, and Commercial teams to ensure alignment and completeness of offers.

·         Support management with ad-hoc reporting and coordination activities as required.

Qualification Requirements

Formal Education & Certification

1

Bachelor’s degree in engineering (Mechanical, Electrical, Industrial, or related discipline preferred).

2

Diploma holders with strong relevant experience may be considered

Knowledge & Experience

1

1–3 years’ experience in an engineering support, sales support, or technical coordination role.

2

Experience in oil & gas, energy services, or industrial environments is preferred.

3

Proven experience in quotation preparation, vendor coordination, and client follow-up.

4

Familiarity with OEM/vendor sourcing, technical datasheets, and commercial evaluations.

5

Experience working within structured approval matrices and internal controls is required