Technical Support Engineer

Driivz, a Vontier company, powers the e-mobility revolution with a market-leading, end-to-end EV charging and energy management platform for global charge point operators and electric mobility service providers.

We offer a scalable, integrated solution that enables our clients to efficiently manage their networks and provide EV drivers with an exceptional charging experience.

Operating in over 30 countries across the US, Europe, and Asia, we facilitate hundreds of millions of charging events for millions of EV drivers and manage more than 100,000 public chargers (with hundreds of thousands available through roaming).

Our customers include global industry leaders such as EVgo, Volvo Group, Shell, Circle K, Mer, Recharge, Kople, ESB, CEZ, MOL Group, and eMobility Power.

Join our team and collaborate with some of the brightest and most innovative minds driving the e-mobility industry forward and building a greener future.

For more information, please visit http://www.driivz.com

We're looking for a talented Technical Customer Support Engineer to join our team!

Responsibilities:

• Support Driivz customers issues/queries/incidents (B2B) Per SLA.
• Adaptive for frequent context switching and working on multiple issues/Projects at once with expansive ownership, and ruthless prioritize.
• Build strong relationships with our customers and operators to ensure their success.

Requirements:

• At least 3 years experience as Technical Support Engineer 
• Proven experience in Production Environments. (preferred Cloud based - AWS, GCP)
• Excellent analytics and investigation skills.
• Familiarity with database concepts (preferred actual experience with SQL)
• Advanced Knowledge of basic network functions, standards, and protocols (e.g. proxies, SSL, http, etc.)
• Ability to successfully manage your time, balancing multiple tasks with varying levels of priority and urgency
• Experience with monitoring systems (OPS Ginie, Grafana, etc.).
• Experience with Ticketing system management (Zendesk, Jira)
• Excellent communication skills.
• Experience in both Windows and Linux environments (Advantage – Ubuntu).
• Scripts knowledge (Bash/Perl/Python/etc.). (Advantage)