Aboriginal Liaison Officer

About the Company 

As one of Australia’s leading security companies, with a national footprint across Australia, MSS Security has unrivalled experience in delivering the highest quality of service & protecting some of the nation’s highest profile sites. To find out more visit our website at www.msssecurity.com.au 

Culture

Our employees enjoy working with MSS because we: 

• Have a high people and culture focus; 
• Offer extensive development and progression opportunities; 
• Provide stability and certainty in a role; 
• Work collaboratively together and are high achievement focused; 
• And because we know how to have fun whilst getting the job done.

About the role

Aboriginal Liaison Officers play an extremely important role to assist customers using the public transport network. Their presence on board train services and at various train stations around the network, provides an opportunity for them to engage with and support our customers. With a primary focus on supporting and assisting First Nations people utilizing the Transperth rail network, our team of ALOs will also provide support to other operational staff across the network, including Transit Officers, Revenue Protection Officers and Customer Service staff. They may be called upon to attend incidents involving first nations people where their presence and support can help to calm and de-escalate tensions or to provide help and support to those who may be experiencing hardships such as homelessness, domestic violence, medical concerns, etc. Our team frequently engage with external agencies and organisations to share valuable information and find assistance for those who are vulnerable and at risk.

Reporting directly to the Revenue Protection Supervisor, our ALO officers duties include, but are not limited to:

• Providing customer service to passengers and visitors around the rail network.
• Engaging with first nations people and providing a point of contact for those who may be reluctant to seek out help
• Patrolling train stations and travelling on train services.
• Assisting Transit Officers with persons in custody if requested.
• Responding to calls for assistance from staff.
• Providing assistance where required to people who are vulnerable and at risk.
• Reporting any suspicious or anti-social behaviour to Transit Officers.
• Engaging with external stakeholders such as Emergency Services, Outreach Services, Shelters, charities and other local organisations

How to apply

MSS Security is an Equal Opportunity Employer. We value the unique backgrounds, experiences and contributions of each person and encourage and celebrate diversity. We are proud to be certified by the Workplace Gender Equality Agency, a partner and supporter of Veterans employment and honoured to have an endorsed REFLECT Reconciliation Action Plan.

Click APPLY to complete your application and you will be prompted to answer a few simple questions and upload your cover letter and CV.

To give yourself the best opportunity to progress your application, please outline in your cover letter how your skills and experience meet the role requirements.

Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you.