Admin Manager - Bond Origination

A leading bond origination business is seeking an experienced Admin Manager to join its Durban branch.

This is a senior supervisory role responsible for overseeing consultants’ administrative work, ensuring quality and compliance across the bond origination lifecycle, and reviewing and improving systems, processes, and workflows to enhance efficiency and service delivery.

The business operates as an independent intermediary between home buyers and the banks, submitting clients’ home loan applications to multiple leading banks, negotiating competitive offers, and supporting clients in securing the most suitable home loan — at no cost to the client, as the bank pays a once-off fee for successful business.

Role Overview

The Admin Manager plays a critical oversight and optimisation role, ensuring that consultants’ submissions are accurate and compliant, turnaround times are met, clients receive consistent service, and internal systems and processes are continually refined to support performance and growth.

Supervision & Quality Control

• Oversee and supervise consultants’ bond origination submissions and workflows
• Review applications for accuracy, completeness, and compliance
• Monitor turnaround times, follow-ups, and pipeline progression
• Act as an escalation point for complex admin, bank, or client-related matters
• Guide and support consultants on processes, bank requirements, and best practice

Systems & Process Improvement

• Review existing administrative systems, tools, and workflows
• Identify inefficiencies, bottlenecks, and duplication within processes
• Recommend and implement improved ways of working to enhance turnaround times and quality
• Work with management to standardise processes and introduce best-practice controls
• Support change management when new systems or processes are introduced

Client Service & Compliance

• Ensure consistent, high-quality client communication and service standards
• Maintain compliance with internal policies, bank requirements, and deadlines
• Ensure audit-ready documentation and accurate record-keeping

Reporting & Oversight

• Provide oversight reporting on volumes, turnaround times, bottlenecks, and trends
• Highlight risks, operational issues, and improvement opportunities to management

• Proven experience in bond origination / home loans administration
• Strong working knowledge of bank home loan products and lending processes
• Previous experience in a supervisory, team lead, or admin management role
• Demonstrated ability to review and improve systems and processes
• Strong attention to detail and process discipline
• Confident communicator able to influence, guide, and support consultants
• Ability to manage pressure, competing priorities, and multiple applications
• Proficiency in bond origination systems and MS Office

Personal Attributes

• Analytical and improvement-focused
• Structured, organised, and quality-driven
• Assertive yet collaborative leadership style
• Proactive, solutions-oriented, and accountable
• Comfortable operating in a fast-paced, performance-driven environment

• Join a well-established and trusted brand in the home loans space
• Step into a role with real influence over quality, systems, and ways of working
• Be part of a professional, high-performing team

Applications:
Candidates with relevant bond origination, supervisory, and process improvement experience are invited to apply.