Purpose, Vision, and Values Statement
HealthierHere is a nonprofit collaborative that partners with organizations across sectors to advance health equity and improve the health and well-being of people in King County, WA. Guided by our mission, vision, and community’s voices, we work to connect and strengthen our health and social care systems by providing expertise, resources, and robust data and technology solutions.
We don’t provide direct health care or social services to clients. Instead, we engage and support the organizations that do. Our partners include community-based organizations, Tribes, social service agencies, hospitals and health systems, community clinics, behavioral health organizations, government agencies, philanthropy, businesses, and more.
HealthierHere serves as the Accountable Community of Health (ACH) for King County, part of a statewide effort to transform health and social care delivery. We operate under core values of equity, community, partnership, results, and innovation.
We are dedicated to serving all people in our region, focusing on individuals and communities who experience the effects of inequity, racism and discrimination in our health and social systems. Through our shared efforts, we’re working to ensure more individuals, families, and communities in King County will have better access to the whole-person care they need to be healthy and thrive.
Culture Charter
HealthierHere culture is rooted in our five values: Equity, Community, Partnership, Innovation, and Results. Staff at all levels are expected to embody these values in their work and relationships, fostering an environment of respect, collaboration, and continuous learning. These values guide how HealthierHere operates internally and in partnership with others to achieve meaningful, long-term impact.
Commitment to Diversity, Equity, Inclusion, Accessibility, and Belonging
HealthierHere is an equal opportunity employer committed to creating an inclusive, accessible, and multicultural workplace where everyone feels a sense of belonging. We provide equal employment opportunities to all employees and applicants, prohibiting discrimination or harassment based on race, color, sex, religion, marital status, national origin, age, sexual orientation, citizenship, veteran status, or any sensory, mental, or physical disability, in compliance with local, state, and federal laws. We value diversity, strive for a workforce that reflects the communities we serve, and are committed to building a team where staff from all backgrounds feel they belong, can contribute fully, and are supported to thrive.
Position Overview
The Project Manager (PM) manages customer onboarding and implementation projects for HealthierHere’s Connect2 platform. This role coordinates activities between internal teams, customers, and the external vendor to ensure timely, seamless, and high-quality deployments. The PM manages project timelines, communication, risks, and status reporting, ultimately facilitating a smooth transition from onboarding to ongoing operations and customer support.
Key Responsibilities
Provide Connect2 Coordinator demos as needed to potential customers,
Manage end-to-end onboarding projects for new Connect2 Coordinator customers, from initiation through transition to maintenance.
Develop and drive work plans, schedules, task lists, risk logs, and other materials as needed.
Serve as the primary point of contact with customer project teams, ensuring clear expectations and proactive communication while engaging in onboarding of Connect2 or implementation of other client service activities as determined.
Cross functional coordination of activities between internal implementation team, application engineering, operations, customer support, and vendor contacts.
Track and report on project progress, milestones, risks, and dependencies.
Support customer rollout activities, including training coordination, workflow planning, stakeholder engagement, and documentation.
Ensure project artifacts are captured, stored, and transitioned to support teams.
Drive process improvements for onboarding methodologies and project management practices.
Assist with post-launch evaluations and lessons learned.
Other project management related duties, as assigned.
Qualifications
Bachelor’s degree in Project Management, Information Systems, Public Health, or related field.
3–5 years of experience managing technical or health technology implementation and/or operations projects.
Strong communication and facilitation skills; ability to work with clinical, community-based, and technical stakeholders.
Demonstrated experience with project management tools and methodologies (Agile, Waterfall, Hybrid).
Ability to manage multiple concurrent projects with competing deadlines.
Understanding of healthcare systems, interoperability, case management workflows, or care coordination programs is preferred.
Physical Demands
The physical demands of this role include:
Perform prolonged periods of sitting or standing while working on a computer or attending virtual and in-person meetings.
Engage in repetitive motions such as typing, scrolling, and using a mouse or trackpad.
Communicate effectively through verbal and auditory means during video calls, phone calls, and in-person interactions.
Perform occasional physical tasks, such as setting up equipment or handling materials, which may involve lifting or moving items weighing up to 20 pounds.
Travel to the office or other work sites as needed, which may involve driving or using public transportation.
Maintain visual focus and acuity during extended screen time.
Work Schedule
Schedule: Monday-Friday during operating business hours with two days required in-office and Wednesday as the core in-office day for all staff.
Role Location: Seattle, WA
Equipment: HealthierHere issued laptop, stable internet connection
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. HealthierHere believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This job description is designed to outline primary duties, qualifications and job scope, but not limit our employees nor the organization to just the work identified. We expect that each employee will offer his/her services wherever and whenever necessary to ensure the success of the company.