Comm Refrigeration Tech Helper

A FirstCall Mechanical Company

COMMERCIAL REFRIGERATION TECHNICIAN HELPER

Location: New York, NY

WHO IS FIRSTCALL MECHANICAL?

Select Environmental Systems is a commercial and industrial HVAC and services provider in the New York City metro area. Founded in 1980, Select Environmental Services partnered with FirstCall Mechanical in 2025.

FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.

FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well.  We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.

BENEFITS OVERVIEW

FirstCall Mechanical values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including: 

• Competitive Weekly Pay
• Comprehensive Healthcare Coverage - Medical, Dental, Vision, Free Telehealth + More
• Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability
• Time-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans
• Career Growth & Development- Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program
• Generous Referral Bonus of $2,500 per referral
• Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot and pants allowances

POSITION OVERVIEW

We are currently seeking an experienced Commercial Refrigeration Technician Helper to join our fast-growing Select Team. The ideal candidate will have a can-do attitude and strong problem-solving skills, as well as a high level of customer service.

JOB RESPONSIBILITIES

• Assist in the installation, assembly, and commissioning of commercial refrigeration systems
• Help with routine maintenance tasks
• Preform inspections under the supervision of senior technicians to identify issues or potential failures
• Learn to use diagnostic tools, including pressure gauges, multimeters, and thermometers
• Communicate with Dispatch to ensure completion of scheduled jobs
• Provide elite customer service to every customer encountered
• Perform all jobs with safety first in mind
• Attend on-the-job and formal training sessions to gain knowledge of refrigeration systems, components, and technologies

ACCOUNTABILITIES

• Continual learning and development in the body of knowledge through FirstCall Academy, to ensure we set the bar for skill level in the industry
• Elite level of customer service, to ensure we continue to be the FirstCall our customers make for their HVAC needs

ORGANIZATIONAL ALIGNMENT

This position reports to the local Branch Manager and is responsible for engaging with the service team and all of our customers.

• Valid Driver License w/acceptable driving record
• Active EPA Certification preferred
• OSHA 10 is preferred
• Available to work flexible hours and on-call shifts as needed
• Strong mechanical aptitude and problem-solving skills
• Basic understanding of mechanical and electrical systems is a plus
• Good communication and teamwork abilities

BEHAVIORAL PROFILE

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimal numbers. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem-solving and prioritizing multiple tasks.

Physical Demands

While performing the duties of this job, the employee is regularly required to use their hands. The employee frequently is required to stand, walk, and sit. The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth vision, and the ability to adjust focus.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.