Construction Project Manager
Position Summary / Purpose
Create high levels of customer satisfaction by exceeding their expectations and fulfilling the company’s contractual obligations through the timely and profitable delivery of restoration services.
Facilitate the timely and profitable delivery of all services required to rapidly return customer’s property to pre-loss condition, minimizing repairs and downtime following property damage.
Principle Duties and Responsibilities
Exceed established targets for completion of projects
Generate business through networking, and attending stakeholder related functions
Build and maintain relationships with claims adjusters and subcontractors
Exceed profitability targets on managed projects
Plan and execute projects to completion
Review and approve written contracts, payment terms, draws, and deposits for projects
Maintain efficient and accurate flow of production documentation from the job site to internal and external team
Maintain market leadership through continuous implementation of state-of-care technology as it pertains to the delivery of our services
Evaluate & select bids from subcontractors
Negotiate and execute contracts with subcontractors
Work as needed to deliver project per goals and customer needs.
Maintain effective communication with all stakeholders
Handle all adjuster communication on projects
Build and maintain relationships with claims adjusters and contractors
Perform property inspections and complete reports
Present for all initial inspections and final walk-thru’s to ensure execution of contracts, collection of payments, and quality assurance of work
Ensure all personnel follow safety and risk management guidelines on the jobsite, in the office, and while traveling
Instruct daily safety training
Additional Duties and Responsibilities
Maintain project files
Close jobs by obtaining customer agreement to the defined project scope and cost
Handle recurring and unique tasks, as necessary
Decision Rights and Authority
Manage and adhere to budgets and cash flow projections for individual projects
Working Relationships and Scope
Works with Production Supervisor for timely completion of project, craftsmanship, and customer satisfaction.
Works with Project Director
Works with Operations Manager in evaluation of subcontractors
Coordinates with Marketing for follow-up and job evaluation with customers
Coordinates with customer and administration function for timely collection of project payment
Performance Competencies
Oral Communication – The individual speaks clearly and persuasively in positive or negative situations. Effective in one-on-one and small group situations. Adaptable and able to think on his/her feet. Able to effectively communicate with customers in understandable terms.
Written Communication – Writes clear, precise, well organized, proposals, emails, and explanation of estimates. The individual edits work for spelling, uses appropriate vocabulary and has impeccable grammar. Is able to read and interpret written information.
Team Building – Achieves cohesion and effective team spirit with peers, subordinates and subcontractors. Sustains a climate characterized by open, honest relationships where differences are constructively resolved rather than ignored, suppressed or denied. Shares credit for accomplishments.
Planning & Organizing – Has the ability to see the overall job from start to finish. Knowing the steps to be taken, resources and time required, can effectively create a timeline for the job. Coordinates plans with other managers.
Integrity – Iron clad. Does not cut corners. Puts company interests above self. Earns trust of co-workers. Is intellectually honest; does not play games.
Excellence – Sets high, ‘stretch’ standards of performance. Demonstrates low tolerance for mediocrity. Sets clear, fair and aggressive goals for self and others, encouraging individual initiative.
Customer Focus – Combines empathy for customer’s situation with time and budget constraints to effectively manage and exceed customer’s expectations.
Technology – Regularly uses standard word processing and spreadsheet software tools to enhance efficiency and accuracy of work performed. Effectively uses communication devices and technology to collect, review and forward field activity reporting.
Qualifications - Knowledge, Skills and Abilities
Three (3) to five (5) years of experience managing construction or restoration projects and supervising crews. Advanced knowledge of building construction, remodeling or restoration. Understands the relationship between direct labor and profitability.
Financial Reports and Budgeting
Understanding of financial reports: Profit & Loss, Balance Sheet, Cash Flow and budgeting. Ability to review completed job costing, assess performance and identify areas for improvement.
Proficient technical skills, experience and certification in the areas of service the company provides.
Adequate math skills. Able to quickly and effectively translate remaining work into manpower planning, project completion times, and review and assess labor time reporting. Effectively project job costs based on work remaining.
Wins by creating advocates, not enemies, when negotiating.
Demonstrates intermediate to advanced proficiency in the use of computers and computer software, especially MS Word and Excel. Experience with Xactimate software is a plus.
Effective in receiving feedback and input from customers and employees, probing for additional information or unspoken issues and providing timely response.
Certificates, Licenses and Registrations
Project Management Course highly recommended
Physical Demands
The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 60 pounds.
Working Conditions
The work of this position is predominantly carried out in a shop or job site environment. Daily exposure to the shop where vehicles and equipment are housed and maintained is expected. Employee will encounter facilities where standing water and sewage are present, heat is unavailable due to lack of utilities, fire damage has occurred and mold or other organic growth exists.
Noise level in the work environment is moderate to high.