[Hotel Descriptor]
Position Summary
The Executive Project Manager serves as a strategic leader who drives operational excellence while representing the brand at the property level. Working closely with the Managing Director and Executive team, this position translates high-level objectives into actionable plans and oversees critical property maintenance and capital expenditure projects. The role requires exceptional coordination skills to manage logistics, align cross-functional teams, and ensure timely completion of initiatives that advance company goals. This versatile position combines strategic oversight with hands-on project execution, serving as the vital link between executive vision and operational implementation to deliver measurable business outcomes.
Position Responsibilities
Guest Experience Support
- Provide administrative support to guest experience team as needed and as directed by Managing Director
- Assist Managing Director in responding to guests’ surveys and reviews
- Provide support in coordinating reservations for FOP guests
- Coordinates media and influencers stay in tandem with PR agency
- Regularly provide Managing Director with data and analysis/metrics as it relates to guest satisfaction scores and operational issues
- Manage and order product inventory, including Aesop amenities, kids' amenities, amenity cards, and others.
Brand Management (Property Level)
- Ensure consistent brand execution across the property’s touchpoints, and guest interactions
- Conduct regular property audits to verify compliance with brand standards
- Develop brand-specific amenities, services, and touchpoints
- Maintain digital asset library
- Collaborate with PR and agency partners as needed
- Assist F&B with menu design and content
- Coordinate initiatives with corporate creative and marketing teams
CapEx and maintenance Project Management
- Manage projects associated with property maintenance and CapEx projects
- Conduct weekly walk throughs with operational leaders
- Manage project list of deliverables from walk throughs
- Support Proper Hospitality Production Manager in various projects
- Work closely with accounting department on property capital improvement projects
- Keep an updated tracker of all projects completed on property
- Coordinate refurbishing of FF&E throughout property
- Support Director of Engineering in the maintenance of Alice software updates
- Manage purchasing and receiving orders
- Meet with vendors on property and maintain ongoing communication with them
Membership
- Manage and control Boulevard.
- Support room bookings for members.
- Assist with purchasing.
Operational Support
- Serve as the GM's proxy for operational communications across departments
- Coordinate and follow up on action items from operational meetings to ensure completion
- Track operational KPIs and prepare regular performance summaries for leadership review (i.e ADR 100 initiative)
- Responsible for management of Gift Certificates program
- Coordinate interdepartmental projects that impact hotel operations
- Follow up on maintenance, housekeeping, and service issues to ensure timely resolution
- Manage media reservations and send media alerts.
- Provides support to all departments as directed by Managing Director
- Coordinates projects as assigned by Managing Director
Qualification Standards
Specific Job Knowledge, Skills, and Abilities:
Leadership experience in handling VIP guests
Proficiency in computer programs
Demonstrated accountability
Excellent organizational, interpersonal, and communication skills
Ability to work under pressure
Ability to be flexible in responding to a range of different work situations
Ability to work collectively and cohesively with a team and across multiple departments
Education
- College graduate preferred, with a degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major
Experience
- Minimum 1 year in Guest Services, Front Desk or related professional area in a leadership role
- Minimum 3 of Hospitality related work experience, preferable in luxury or lifestyle hotels
Physical Demands
- Standing, sitting, and walking are required throughout the shift for extended periods of time
- Must be able to lift, carry, push, pull, and place objects weighing less than or equal to 30lbs.
Other
Due to the cyclical nature of the hotel, colleagues may be required to work varying schedules to reflect the business needs of the operation. Colleagues must be able to work flexible schedules and willing and able to work shifts that may include evenings, nights, weekends, and holidays.
Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced but rewarding above all.
Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.
Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.