HR/Implementation Project Manager

Summary/Objective

The HR/Implementation Project Manager is responsible for managing multiple Human Capital Management (HCM)-related projects and implementations for clients transitioning from one HCM to another or moving onto a new HCM for the first time. The HR/Implementation Project Manager will collaborate with the client and the HCM software implementation team. In addition, the HR/Implementation Project Manager will interact directly with clients, vendors, client management, and other business units as needed.

Essential Functions

Reasonable accommodations may enable individuals with disabilities to perform essential functions.

• Serve as subject matter expert and as a key resource for HCM implementation projects, partnering with HR functional areas on all strategic initiatives.
• Provide strategic support to enhance HCM integrations, reports, and dashboard creation and usage toward metrics-driven decision-making.
• Provides support for internal and external audits of HCM and other HR applications.
• Proactively directs value-added best practices and innovative solutions that support the strategy and processes of the client.
• Assign and manage implementation personnel. 
• Define roles and responsibilities for the implementation team in supporting operations.
• Develop project schedules that meet customer requirements while identifying risks and developing mitigation plans.
• Manage Milestones and ensure project templates are up to date, and monitor the project management dashboard.
• Owns the initiation of client and internal meetings and facilitates discussions. 
• Oversees project management tools to ensure deliverables and timelines are met.
• Oversee project management, technical delivery, and training to ensure delivery of our client commitments.
• Understands, prioritizes, and drives resolution of issues that may arise in implementation through hands-on involvement and highly effective communication between responsible parties to hold self and others accountable and to drive timely project implementation.
• Monitor, track, and report the status of the implementation.
• Engages in clear, effective communication to establish responsibilities and internal due dates for all business partners on each implementation.
• Manages the gathering of critical information with the client and applies it to the implementation strategy.
• Professionally document and communicate project meetings and deadlines.
• Works closely with internal and external partners to ensure all changes are made to the client's satisfaction.
• Keeps the client up to date on project progress and timelines. 
• Seeks out and analyzes customer feedback to improve delivery quality and customer satisfaction continuously.
• Amplifies the voice of the customer; assimilates patterns and shares insight with leadership, Product, Support, and Engineering to improve the self-serve customer experience.
• Anticipate, address, and develop solutions for concerns or challenges that a client may face, leveraging internal SMEs needed to drive and deliver on quality execution.
• Creates documentation that enables the transition from implementation to post-implementation support.
• Accountable for client education and management of client expectations 
• Identifies and communicates issues that surface during the implementation process and confirms resolution.
• Ensures clients enjoy a successful onboarding experience, a smooth transition to operations post-go-live, and are set up to start using the product by the launch date.
• Prepares, distributes, and provides regular status updates to clients and appropriate departments in written and verbal form, and maintains all project documentation using project management methodology to ensure all relevant items are communicated and documented for historical reporting measures.
• Functions as the escalation point for team members and clients, as needed.
• Provides mentorship and development feedback to team members.
• Follows timelines and monitors progress and adherence to timeline and/or budget.
• Manages and monitors several implementations simultaneously.
• Performs root cause analysis and remediation to help improve the implementation process.
• Schedules a “post-implementation” meeting with internal staff to discuss “what went right and “what went wrong” with the implementation for continuous improvement.
• Occasionally perform duties and special projects outside of the typical scope of this position.

Competencies

• Extraordinary Customer Service/Support Skills.
• Curious and committed to innovation, continuous learning, and growth
• Expert organization, time management, and prioritization skills.
• Strong analytical and problem-solving skills and independent judgment.
• Strong interpersonal skills to manage and work with different personalities and styles.
• Displays exemplary work ethic, maturity, and professionalism.
• Ability to drive the team to deliver projects on time and maintain client satisfaction.
• Ability to "roll up your sleeves" and engage in projects when needed, knowing when to engage and when to delegate to the team.
• Attention to detail is critical to handle the technical aspects of the position effectively.
• Ability to handle confidential information with discretion and professionalism.
• Passionate about solving clients' problems.
• Ability to speak, read, and write English.
• Strong experience working in HCM (Human Capital Management) systems.
• Advanced-level Microsoft Excel skills.
• Manages team, sets team priorities and stays within budget.
• Train and mentor members of the Implementation team.
• Lead by example and promote a positive team culture.
• Keeps upper management informed of all issues (no surprises).

Technical Requirements

• Paylocity system expertise
• Ability to quickly learn new concepts and technologies and convert them into customer solutions.
• Possess the ability to motivate and maintain effective working relationships.
• Mastery of written, verbal, and email communication skills is required and critical to communicate with clients and internal business partners effectively; Likewise, excellent listening skills are essential.
• Ability to rely on experience and judgment to plan and accomplish goals.
• Experience managing others, including contractors and suppliers.
• Exceptional communication skills, resourcefulness, the ability to work well with a diverse range of personalities and perspectives, and the desire for continuous improvement.
• Adaptable to change and can make independent decisions.
• Prior experience with hardware, systems, and software implementation.
• Advanced Microsoft Excel skills.

Supervisory Responsibility

This position may plan, assign, and supervise the work of others.

Work Environment

This job operates in a professional home office environment. This role routinely uses standard office equipment. Must have a dedicated office to maintain confidentiality.

Physical Demands

The physical demands described here must be met by an employee to perform the essential functions of this job successfully.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee may be required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms. Prolonged periods of sitting at a desk and working on a computer.

Position Type/Expected Hours of Work

This is a full-time position. Although the regular hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., occasional evening and weekend work may be required as job duties demand.

Travel

Little to no travel is expected for this position.

Required Education and Experience

Bachelor's degree in Human Resources, business administration, Information Technology, or a related field or equivalent experience. A minimum of three to five years of Human Resources experience. 

Preferred Education and Experience

Six or more years of professional-level experience in human resources. Bachelor’s degree in project management with two years of corporate experience, or Bachelor's degree in Business Administration or related field plus 8+ 'years' experience. Proven experience working as an Implementation / Professional Services Specialist is an advantage.

Additional Eligibility Qualifications

Must maintain a current Certified Human Resources Professional credential or be able to obtain one within 12 months of hire.

EEO Statement

The Company provides equal employment opportunities to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. The Company takes affirmative action to ensure that applicants and employees are treated during the application process and post-hiring employment without regard to any of these characteristics. Discrimination of any type is not tolerated.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.