Infrastructure Delivery Manager
We are seeking a seasoned Delivery Manager to lead and oversee the successful delivery of critical infrastructure projects. The ideal candidate will have a proven track record in managing complex projects, a deep understanding of delivery SLAs, and a passion for automation. This role requires strong leadership, excellent communication skills, and a meticulous attention to detail.
Responsibilities:
* Project Management:
* Own the end-to-end delivery of infrastructure projects, from inception to completion.
* Develop and execute comprehensive project plans, including timelines, resource allocation, and risk mitigation strategies.
* Monitor project progress, identify potential issues, and implement timely solutions.
* Ensure adherence to project timelines, budgets, and quality standards.
SLA Management:
* Establish and maintain rigorous Service Level Agreements (SLAs) for infrastructure services.
* Monitor and report on SLA performance, identifying areas for improvement.
* Collaborate with technical teams to optimize processes and reduce MTTR/MTBF.
Automation:
* Drive the adoption of automation tools and technologies to streamline delivery processes.
* Identify opportunities for automation and develop automation frameworks.
* Collaborate with DevOps teams to implement CI/CD pipelines and automated testing.
Team Leadership:* Lead and mentor a high-performing team of engineers and technicians.
* Foster a culture of innovation, collaboration, and continuous improvement.
* Provide guidance and support to team members to achieve project goals.
Communication:
Effectively communicate project status, risks, and issues to stakeholders at all levels.
Present complex technical information in a clear and concise manner.
Build strong relationships with clients, vendors, and internal teams.
Qualifications:
Bachelor's degree in Computer Science, Engineering, or a related field.
5+ years of experience in managing infrastructure delivery projects.
Strong understanding of cloud technologies (AWS, Azure, GCP).
Proven track record in delivering projects on time and within budget.
Experience with automation tools (Ansible, Puppet, Chef).
Excellent problem-solving and decision-making skills.
Strong leadership and interpersonal skills.
Ability to work under pressure and meet tight deadlines.