IT Project Manager

We're looking for an experienced IT Manager/Project Manager to lead and optimise our global IT configuration and wipe-up capabilities for our clients as well as internally. If you excel at leading projects, improving processes, and driving efficiency in IT operations

At Workwize, we’re revolutionizing how businesses support their global teams. 
The rise of a global workforce has enabled companies to access a broader talent pool but has also brought logistical challenges, such as local vendor availability, timely laptop delivery, equipment management, and local retrieval and storage.  
Workwize’s SaaS platform, integrated with suppliers and warehouses worldwide, simplifies and automates the deployment, management, and retrieval of IT hardware for distributed teams. Currently, Workwize facilitates fast, local deliveries in 100+ countries, supporting the IT lifecycle for over 25,000 users and managing 100,000+ devices globally. 

About the Role: 

As the IT Project Manager, you will be responsible for streamlining our global IT configuration and wipe-up processes to ensure seamless operations for our clients, as well as for Workwize. You will oversee project execution, optimize workflows, and implement innovative solutions to enable flowless Device enrollment and Wipe-up for a variety of clients, all across the globe. Reporting to the VP Operations, you will collaborate closely with the Tech and Operations teams to align technical capabilities with client needs and continuously improve our services. 

How do we measure success in this role? 

As IT Project Manager, your performance will be measured by key service delivery and operational efficiency metrics:

• • Enrollment Success Rate
    – Minimizing the percentage of failed device enrollment orders within MDM-integrated workflows.

  • Supplier Turnaround Time
    – Reducing the number of working days required by suppliers to complete device enrollment before delivery.

  • Client Adoption of Standardized Wipe-Up
    – Driving the percentage of new clients successfully using our standardized wipe-up process.

  • Issue Resolution Speed
    – Decreasing the average time (in working days) to resolve configuration-related escalations with suppliers.

  • Wipe-Up Execution Time
    – Optimizing the time it takes for warehouse teams to carry out wipe-up requests from start to finish

Key Responsibilities: 

1. Project Management 

• Building a Roadmap of projects to enable Workwize clients to have error-free MDM enrollment (or imaging) on their orders and Wipe-up on their devices 

• Lead projects from conception to completion, including roadmapping, automation and timeline management, in relationship with other Operations and Tech teams 

• Helping design our platform experience in regards to Device configuration and Wipe-up, ensuring a great/seamless client experience  

• Monitor IT performance metrics and make recommendations for improvements to optimize efficiency and productivity. 
  
  

2. Escalations management 

• Solving day-to-day issues from our clients with enrollment/wipe-up and inform roadmap of projects with conclusions from issues 

• Discussing with Workwize suppliers/Workwize Warehouses to ensure that the right setup is put in place for Device configuration/Wipe-up requirements to work smoothly 
  
  

3. IT Manager internally for Workwize 

• Develop and implement IT strategies that align with Workwize’s business objectives. 

• Manage Workwize’s fleet of IT equipment internally 

• Setup automated employee onboarding and offboarding workflows 

• Setup IAM for SaaS and processes for access control management 

• Setup ITAM tooling to maintain inventory of all equipment 

• Manage Workwize’s Mobile Device Management and keep in compliance with CyberSecurity policies 

• Provide IT-Support internally to Workwize employees 

Skills & Requirements: 

• 5+ years of experience as an IT Manager, including having managed  

• Strong understanding of ABM, Autopilot, MDM enrollment, Device imaging and Wipe-up flows 

• Familiarity with SaaS applications, IAM tooling, Asset Management Automation applications other relevant IT management applications 

• Excellent verbal and written communication in English 

Soft skills: 

• Proactive with a customer-centric mindset 

• High level of structure, able to follow and setup scalable processes 

• Bias for action 

• Strong analytical and problem-solving abilities 

• Adaptable and innovative in a fast-paced environment 

Workwize offers: 

• A position in a fast-growing, and dynamic environment. 

• Flexibility to work in a hybrid environment, balancing office and home settings. 

• The best working setup both at home and in the office, with all necessary tools and equipment provided. 

• A vibrant, entrepreneurial work environment that encourages innovation and growth. 

• Weekly team lunches and monthly surprise events to build team spirit and have fun along the way. 

Our Team 

Becoming part of Workwize means making an impact. We make sure that we will contribute to the change in the way of working. For us it is also important that we make an impact on our employees, that they feel challenged and ease. We consist of a rapid growing and ambitious team with all different backgrounds. Entrepreneurs, Operational specialists, Developers, Sales gurus you can find them all at Workwize and are always on the look-out for the next original ideas to reach more consumers and create the best value for our customers. 

We are looking forward to meeting you and discover if there is a match with the Workwize team!