Loyalty Marketing and Operations Manager

Are you a strategic thinker with a passion for customer loyalty, marketing analytics, and driving business growth? 

Reid Petroleum Corp. is looking for a Loyalty Marketing and Operations Manager to take our Crosby's customer rewards program to the next level. As a key member of our marketing leadership team, you’ll lead the development and execution of creative, data-driven loyalty strategies that increase engagement, drive sales, and enhance customer retention. If you're excited by the challenge of growing membership, building impactful campaigns, and refining loyalty initiatives through analytics and innovation — we want to hear from you.

What You'll Do:

• Lead strategy and operations for Crosby’s loyalty and retention programs.  
• Design and implement data-driven incentive structures and promotional offers.  
• Administer both B2C and fleet rewards programs across all customer touchpoints.  
• Analyze performance metrics and customer behavior using tools like PowerBI or Tableau.  
• Collaborate with marketing, IT, store teams, and external vendors to ensure program success.  
• Act as the main point of contact for loyalty program operations and technical troubleshooting.  
• Present performance results and strategic recommendations to senior leadership.  
• Continuously improve loyalty program functionality, reporting, and customer experience.  

What You Bring:

• Bachelor's degree in Marketing, Finance, Math, Engineering, or a related field.  
• 3–5 years of experience in marketing or finance; supervisory experience preferred.  
• Strong project management skills with the ability to juggle multiple deadlines.  
• Advanced Excel skills and experience with analytics platforms like PowerBI, Tableau, or Alteryx.  
• Proven ability to interpret data and translate it into actionable business strategies.  
• Exceptional verbal and written communication skills.  
• Experience managing vendor relationships and technical system configurations.  

Why Join Reid Petroleum?

For over 100 years, Reid Petroleum has been a trusted name in our communities. Join a growing team committed to innovation, customer satisfaction, and long-term growth. You’ll have the chance to shape the future of our loyalty strategy and leave a lasting impact on our business. 

Benefits We Offer:

• Competitive salary
• Comprehensive health, dental, and vision insurance
• 401(k) plan with company match & Profit Sharing
• Paid time off
• Employee discounts across our store network
• Career development opportunities and continued education support
• A collaborative and people-first culture that values work-life balance

Apply today to be part of a company where your ideas, creativity, and leadership will drive the next century of success.