GENERAL SUMMARY OF DUTIES
The Operations Project Manager at United Digestive supports the Senior Manager of Program Management in effective, organization-wide project execution with a strong emphasis on communication, operational excellence, and strategic alignment. This role is responsible for leading cross-functional initiatives that are central to the growth and innovation of the organization. The Operations Project Manager plays a critical role in fostering a culture of innovation by owning projects that drive United Digestive forward.
REPORTS TO
Senior Manager, Program Management
RESPONSIBILITIES
Duties may include but are not limited to:
- Oversee the planning, execution, and completion of multiple projects, ensuring they are delivered on time and within budget.
- Develop and manage project work plans, including the creation of necessary process documents and training materials, and adjust as needed to meet changing requirements.
- Lead complex, long-term projects such as new or enhanced service initiatives, physician onboarding, and the launch of growth initiatives.
- Establish and track key performance indicators (KPIs)
- Foster a culture of innovation and spearhead continuous improvement efforts to optimize performance and ensure sustained impact.
- Lead interdepartmental teams to complete assigned projects with accuracy and efficiency, meeting specifications and budget constraints.
- Outline project tasks and delegate responsibilities accordingly.
- Conduct cost analysis and prepare and implement budgets based on estimates.
- Perform risk assessments, report identified risks to management, and provide recommendations for risk mitigation, including project termination if necessary.
- Ensure high-quality patient care and customer service through the design and implementation of effective processes and procedures.
- Maintain compliance with policies and procedures, including government, insurance, and third-party payer regulations.
- Address questions, concerns, and complaints throughout the project lifecycle.
- Seek opportunities for new projects and collaborate with department leaders to initiate them.
- Assist with processes for potential mergers and acquisitions (M&A) activities.
- Manage various vendors effectively.
- Maintain a high level of confidentiality with sensitive information.
- Perform any other duties and special tasks as assigned.
REQUIRED EDUCATION, SKILLS, & EXPERIENCE
Bachelor’s degree in a related field, which may include business management or industrial engineering, required; three to five years of project management, staff management, and adhering to department budgets; healthcare-related field experience preferred; must be proficient with Microsoft Office Suite; Lean Six Sigma and PMP or comparable project management certification is a plus.
ADDITIONAL SKILLS AND EXPERIENCE
The Operations Project Manager must have:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Knowledge of Lean continuous improvement tools.
- Ability to lead cross-functional teams with internal and external stakeholders.
- Ability to prioritize tasks and delegate them as appropriate.
- Ability to deal with patients, visitors, co-workers, and providers with courtesy and respect.
- Attitude that is professional, outgoing, warm, and helpful.
PHYSICAL/MENTAL/ENVIRONMENTAL DEMANDS
Requires sitting and standing associated with a normal office environment. Travel as business needs dictate.
DRUG-FREE WORKPLACE
United Digestive is a drug-free workplace. All offers of employment are contingent upon passing a pre-employment drug screening.
EQUAL OPPORTUNITY EMPLOYER
United Digestive is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, gender, color, or national origin in its employment practices.