Job Summary: Members of the Outside Service Team are responsible for assuring exceptional, first-class service for our guests. Outside Service Team Members must give a positive first impression of the golf course as well as contribute to maintaining a functional course through guest assistance, cleaning of golf carts, and other appointed tasks.
Job Responsibilities:
Greet all guests and members in a friendly manner
Prepare carts for operations
Prepare the driving range
Load clubs and equipment onto carts for guests
Ensure there are clean and folded towels available
Clean the range and retrieve balls
Clean clubs and load into car for guests
Maintain golf course
Run food and beverages to guests
Monitor the parking lot
Monitor and clean the short game and long game practice areas
Maintain the washing, cleaning, and stocking of our golf cart fleet
Monitor the towel, scorecard, pencil, and golf tee supply
Be accessible and available to assist in any station of need
Anticipate and meet the needs of each guest whenever possible
Maintain the Cart Fleet
Clean and inspect the rental sets. Report any deficiencies to the professional staff immediately
Maintain an organized and clean bag room operation
Transport all golf clubs from the receiving area to the staging areas in preparation for play
General restroom cleaning along the course
Equipment Drop Attendant
All other duties as assigned
Education and Experience:
Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
Ability to read, write, speak, and communicate in basic English preferred
Previous experience in the golf industry preferred
Previous customer experience preferred
Knowledge, Skills, & Abilities:
Detail oriented and thorough
Ability to remain discreet and respect the privacy of guests
Ability to perform consistent work to the highest of standards
Ability to interact with guests in a pleasant friendly way
Ability to drive a golf cart
Basic knowledge of golf operations
Ability to think critically
Ability to solve conflicts individually
Ability to work as part of a team effectively and efficiently
Ability to multi-task