Program and Project Manager

About the Company

Home Franchise Concepts is one of the largest franchising systems in the home improvement goods and services space. The Company’s brands: Budget Blinds, The Tailored Closet, PremierGarage, AdvantaClean, Kitchen Tune-Up, Bath Tune-Up, Two Maids, Aussie Pet Mobile, Lightspeed Restoration and Concrete Craft are consistently rated at the top of their categories and supported by more than 2,500 franchise territories.

Home Franchise Concepts is a subsidiary of JM Family Enterprises, a family-owned, professionally managed diversified automotive company. 

A few of the Company’s many accolades and awards include:

• Entrepreneur’s Franchise 500
• Entrepreneur’s Franchise 500 Best in Category
• Entrepreneur’s Top Low-Cost Franchise
• Entrepreneur’s Top New & Emerging Franchises
• Entrepreneur’s Top Home-based Franchises
• Entrepreneur’s Top 100 Global Franchises

Summary: 

The Program & Project Manager oversees a group of related projects while also directly managing individual project execution. This hybrid role combines project management with strategic program oversight, ensuring successful delivery of projects aligned with organizational goals. 

Supervisory Responsibilities: 

• This position has no direct reports. 

Duties/Responsibilities: 

• Develop and manage strategic program plans consisting of interrelated projects, ensuring alignment with organizational goals, resource availability, and business priorities. Define program roadmaps, success criteria, and governance models. Support the development of business cases for identified programs and projects.  
• Lead high-impact projects from scope definition through execution and delivery, ensuring adherence to timelines, budgets, and quality standards. Facilitate kickoff meetings, manage stakeholder expectations, and oversee all phases of the project lifecycle (initiation, planning, execution, monitoring, and closing). 
• Monitor and manage program and project performance by proactively tracking progress, identifying risks and issues, managing interdependencies, and implementing mitigation strategies. Ensure that individual projects remain on track and aligned with broader program objectives. 
• Ensure alignment between project deliverables and overarching program and organizational objectives, regularly reassessing priorities to maintain strategic relevance and adapt to evolving business needs. 
• Report regularly on key milestones, program health, budgets, KPIs, and outcomes to executive leadership and stakeholders. Translate technical or complex information into clear, actionable updates to support informed decision-making. 
• Serve as the central point of contact for cross-functional teams, sponsors, and external partners—providing both strategic oversight and hands-on project support to ensure seamless execution and stakeholder alignment. 
• Drive continuous improvement across project delivery processes by analyzing performance, capturing lessons learned, and recommending or implementing improvements to tools, methodologies, templates, and team workflows. 
• Perform other duties as assigned. 

Required Skills/Abilities:  

• Strong Leadership and strategic thinking skills. 
• Excellent organizational skills and ability to multitask. 
• Exceptional stakeholder management and communication abilities. 
• Deep understanding of project interdependencies and program lifecycle. 
• Ability to switch between strategic thinking and tactical driving.
• Ability to balance competing priorities and lead cross functional teams. 
• Excellent written and verbal communication. 
• Proficiency in Microsoft Office Suite, and Program and project management tools such as SmartSheets, and Asana.  

 Education and Experience: 

• Bachelor’s Degree in Business, Project Management, or related field is preferred, and 
• 5-7 years of experience in both project management and program management, or 
• Combination of education and experience 
• PMP, PgMP, or Lean/Six sigma certification is preferred  

Physical & Workplace Requirements: 

• Light-duty work environment – primarily office-based with minimal physical exertion. 
• Ability to sit for extended periods while working on a computer. 
• Occasional standing or walking for presentations or facilitation. 
• Ability to lift and carry up to 25 lbs occasionally. 
• Hybrid model – Work from the office on Tues/Wed/Thurs and from home on Mon/Fri. 
• Reasonable accommodation will be made to enable individuals with disabilities to perform essential functions.