PLEASE NOTE:
For the greater New York City area applicants, this is an in-office position.
Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading….
My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it.
- Our clients love us and our satisfaction surveys show it at a consistent 97%
- We are the team who always “has the cool stuff”, we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support
- No more asking everyone for help, it's right at your fingertips. Having documentation that's useful? That's us!
- We Listen. Our culture and collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward.
We’re expanding our operations and looking to bring on a Project Manager who thrives in a fast-paced, client-focused environment.
Duties and Responsibilities:
- Lead and oversee multiple client IT projects concurrently, ensuring on-time, within-scope, and budget-conscious delivery.
- Serve as the primary point of contact for clients throughout the project lifecycle, ensuring clear communication and setting realistic expectations.
- Collaborate with technical teams to define project scopes, develop timelines, and allocate resources effectively.
- Manage IT projects such as onboarding, migrations, infrastructure upgrades, cloud implementations, and cybersecurity initiatives.
- Maintain comprehensive project documentation, including task lists, schedules, risk assessments, and post-project evaluations.
- Conduct internal project meetings, daily stand-ups, and client check-ins to maintain alignment and momentum.
- Identify, address, and mitigate risks, scope changes, and potential delays while keeping stakeholders informed.
- Ensure all project deliverables adhere to industry best practices, service standards, and client expectations.
- Assist in resource scheduling, ensuring optimal workload distribution across engineering teams.
- Partner with Sales and Account Management teams to contribute to project scoping, quoting, and pre-sales planning.
- Facilitate seamless handoffs from project completion to service desk and account managers, maintaining a consistent client experience.
- Advocate for process improvements, fostering efficiency and standardization across the MSP team.
Requirements and Qualifications:
- 3+ years of proven experience in project management within an MSP or IT services environment.
- Strong organizational, leadership, and communication skills.
- Solid understanding of IT infrastructure, cloud computing, and networking principles.
- Experience managing technical projects across multiple clients or industries.
- Comfortable working in an agile, fast-paced environment.
- Proficiency in project management tools.
- PMP or similar project management certification preferred but not .
- Ability to work independently while managing shifting priorities and expectations.
- Collaborative mindset with the ability to lead and inspire cross-functional teams.
- Proactive problem-solver who anticipates challenges and implements solutions effectively.
- Commitment to My IT Crew’s values and culture.
Please Note:
This position follows a standard 9 AM - 6 PM Eastern Time schedule. However, as a Project Manager, flexibility is based on project demands and client needs. Some evening and weekend work may be necessary.