Project Manager Creative/Design

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 801,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at accenture.com

Summary:

• The Digital Project Manager is a strategic partner responsible to Interface/interlock between key account roles (Technical Project Manager, Agencies and clients) to ensure smooth operations and delivery within stablished SLAs.

• Identify project staffing variations (augmentation/reductions) through demand management and forecast monitoring to evaluate and make trade-off decisions about project resourcing and capacity based on the project pipeline.

• Responsible for driving resolution to, and escalating issues/risks associated with pipeline, capacity and/or scope.

• Responsible for scoping and solutioning web development projects/marketing campaigns/ client initiatives  and partner with stakeholders to identify process improvement opportunities, provide optimization recommendations and solutions.

Key Responsibilities:

• Serves as operational main point of contact and point of coordination between client, production teams, and third parties to manage digital project execution. Act as a single point of coordination between all production services and consolidation of deliverables. 

• Compiles, reviews and prioritizes demand with Clients/Stakeholders.

• Responsible for providing/gathering inputs related to asset scope, timelines, and development of detailed requirements.

• Oversees/coordinates asset delivery and provides status update and reporting/tracking.

• Coordinates approvals for launches to Production or product releases to market.

• Manage 3rd party creative agencies asset delivery i.e. Build kit delivery.

• Ensures all projects are QA'd and pass UAT (when required) prior to live approval.

• Consolidates and provides feedback to internal teams when needed.

• Reviews and provides timeline estimates based on requirements and input from production teams.

• Assess cross team impacts, dependencies, risks and LOEs with team leads in platform, web analytics, ad- hoc and web services areas.

• Ability to work onsite with the client as required.

• Plan and schedule project timelines and milestones using appropriate tools (i.e. JIRA)

• Proactively manage changes in project scope, identify potential issues, and devise contingency plans to meet agreed project timelines.

• Oversee build kit reviews.

• Schedule project deployments in alignment with team availability.

• Facilitate cross team coordination and approvals on deliveries and deployments.

• Conduct project post mortems and create a recommendations report to identify successful and  unsuccessful project elements.

• Responsible for coordinating the troubleshooting of production challenges.

• Coordinates review and assessment of complexity of build with the development team.

• Identifies and communicates associated risks.

• Facilitate new process updates and change across the service delivery teams.

• Mitigate web related escalations by working with cross functional partners and external stakeholders

• Provide support in facilitating questions pertaining to the Client Design System as needed.

• Ability to work with Management overhead and nearshore/offshore production teams.

• Responsible for escalating issues/risks associated with project pipeline, capacity and/or scope creep.

• Ability to create KPIs and reporting structures for the client.

• Takes prompt actions when metrics are falling below targets and/thresholds and coordinate improvement activities with offshore team.

• Prepare and present MBRs and QBRs to the client.

• Creates and manages requests assigned in JIRA/VSO or other ticketing system.

Soft Skills:

• Excellent English communication skills.

• Negotiation skills.

• Leadership & management skills.

• Stakeholder management

• Risk Management.

Knowledge, experience, and technical skills:

• 3+ years of leading digital projects from vision through to delivery.

• Advanced English C1.

• High School Diploma required.

• Experience in the management and delivery of digital design projects, working with Service, UX and UI designers, front-end developers and digital marketers.

• Experience of leading and delivering with multi-location teams is preferable.

• Experience of working in complex, matrix organizations is preferable.

• Agile Certification an advantage.

• PMP Certified or similar qualification an advantage.

What we offer

• Health and Life Insurance

• Accenture days, 3 additional vacation days

• On site doctor

• Birthday leave

• Internet reimbursement

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

 Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.