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Purpose:
The Project Manager is responsible for leading a project team, assigning individual responsibilities and enforcing accountability as designated in the Statement of Work. The Project Manager will manage projects within the agreed upon contract budget as well as maintain on time delivery to the agreed upon contract schedule. They will maintain standard project management documentation and metrics with limited direction, and work directly with internal and external client counterparts, other project leads, and ongoing operations to deliver successful implementation and manage scope.
Outside of regular department activities, you may be pulled into mini-projects related to various Syssero Inc business needs in alignment with your passions, strengths, growth opportunities, and overall needs of the company. The employee will demonstrate an overall average rating of 3 or higher in interpersonal skills defined below. The Project Manager will connect with their management team to develop Quarterly Rocks (personal and department goals) that will help develop their professional skills and further their career. Successful and timely completion of Personal and Departmental Rocks may impact merit bonuses, eligibility for promotion, and more.
Account + Project Management
Management of multiple Phase X Workday projects and/or Workday Launch projects using the Workday Methodology.
Successfully kickoff engagements with the client communicating timeline, deliverables, and logistics.
Manage the engagement within the package level and timeline.
Oversight of ticket execution and maintenance in our ticket management system ensuring adherence to SLAs/internal process.
Obtain project plan approval from the customer and agree upon acceptance criteria for project stages and deliverables as needed.
Evaluate and track risks, develop mitigation plans, and execute mitigation plans for engagements.
Provide account status to both internal and client stakeholders.
Represents Syssero to customers and other external sources in a manner that is consistent with our mission, values, and culture.
Identifies, quantifies and forecasts variances to budget, scope and schedule. Oversee the implementation of corrective actions when necessary.
Manages changes to the account and/or project scope, budget, and schedule. Document changes, update project plans, and facilitate customer acceptance.
Establishes and maintains client relationships. Communicates feedback to leadership on client escalations and satisfaction when necessary.
Formalizes final acceptance for the account and/or project and completes necessary closeout activity both internally and with the client.
Use appropriate and creative techniques to gain, maintain and improve customer long-term relationships.
Celebrates, either formally or informally, the accomplishment of goals.
Contributes to knowledge management capital through activities such as sharing documented lessons learned, documented deliverables, and facilitation of Knowledge Transfer workshops.
Take initiative in identifying possible break/fix, optimization, enhancement and project items regarding accounts
Systems + Tools
Work with company leadership to ensure that appropriate resources and tools are assigned to the project.
Measures and forecasts project performance using appropriate tools and techniques.
Effectively manage accounts and resources with our project management software.
Participate in sales to service transition meetings.
Manage and present client kick off deck, weekly meetings, quarterly reviews, project plans, and cutover plan.
Track internal/external tickets, submit contract changes, resource changes on accounts, escalations, client resource updates, and general IT requests in ticket management software.
Consultant Relationships
Understands Syssero’s quality standards expected for AMS engagements, Workday Phase X implementations, and Workday Launch implementation
Monitors and manages work of project team members, providing feedback and coaching as appropriate.
Identify and communicate the role assignments and deliverables to the internal project team.
Ensures a common understanding by setting expectations aligning stakeholders and team members.
Education and experience
2-5 years experience in software solutions industry. Four-year college or university program certificate; or equivalent combination of education and experience.
Workday Environment Experience: 2-3 environments
Workday Project Management experience with implementations or AMS
Work environment
100% remote
Salary Grade/Range:
$120,000 - $150,000 annually
Affirmative Action/EEO statement
Syssero is an equal-opportunity employer. At Syssero, we don’t just accept differences - we celebrate them, support them, and thrive on having them for the benefit of our employees, our services, and our community. Employment at Syssero is based solely on a person's merit and qualifications directly related to professional competence. Syssero does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
It is Syssero's policy to comply with all applicable national, state, and local laws pertaining to nondiscrimination and equal opportunity. The Company's EEO policy, as well as its affirmative action obligations, includes the full and complete support of the Company, including its Chief Empowerment Officer. Because it's just the right thing to do. We hope you think so, too.