OVERVIEW:
KPMG Jamaica has a delivery center named "Jamaica Extended Support Services (JESS)" operating from Kingston, which is contracted to provide professional services and support to its member firm KPMG United States ("the Client").
JOB SUMMARY:
The person will be responsible for managing multiple projects and supporting the Client’s program managers and portfolio leads throughout the project lifecycle from project initiation to project closure. They will also be tasked with aiding the creation and implementation of the change management and communication strategy and program, ensuring that the project plan is robust. Additionally, they must regularly report progress to keep execution within the designated budget and timeline.
JOB RESPONSIBILITIES
Service Delivery
• Manage overall project execution across process areas to ensure objectives and desired outcomes are met.
• Collaborate with internal customers and teams to develop and maintain project and/or program artifacts, such as scope, approach, solution, plan, resources, estimates, etc.
• Gather and document business requirements in development of business case.
• Assist with developing budget forecasts, along with tracking and managing project costs; ensuring project remains within budget.
• Facilitate team meetings, publish meeting notes, and action items, ensure follow up with team members, update project documents and systems, ensure timely completion of action items.
• Collaborates and supports Program Manager with project oversight and status reporting for overachieving program.
• Adhere and contribute to project/program management standards and processes, including tools and reporting.
• Communicate project status and be the project advocate; take responsibility for proactive risk and issue management; ensure mitigating strategies or contingencies are appropriately applied to anticipated risks and issues.
• Integrate and align with other departmental processes and solutions.
• Collaborate with internal customers and appropriate teams on behavioral change management plan to ensure user adoption of new systems and processes.
• Assist with business case development, identify, and support ROI analysis, quantify metrics throughout the project’s lifecycle to ensure desired measures are achieved.
• Act as a change agent to advise, develop, and execute all aspects of change management & stakeholder adoption for projects/portfolios, to include but not limited to communications, training, guidance, and procedures.
• Provide a real-time view into risks and exposures with timely escalation to project sponsors; create and agree on mitigation strategies.
• Develop RACI matrix to ensure clear expectations are established among project team members, including, but not limited to, business sponsors, stakeholders & internal and external vendors.
• Monitor and analyze department work to develop more efficient procedures and use of resources while maintaining a high level of accuracy.
• Encourage and supports the implementation of continuous improvement initiatives such as automation and procedural enhancements.
• Create & manage project plans.
• Align project objectives with company goals, and make sure project team is clear on objectives.
• Manage risk management matrix and tracking process.
• Work multiple projects within the project portfolio simultaneously.
Stakeholder Relationship Management
• Key point of contact for Client’s stakeholders to collaborate on all aspects of service delivery.
• Proactively identify and escalate issues to KJESS Risk Manager, and recommend corrective action in a timely manner.
• Cultivate productive relationships between local and Client’s teams’.
• Effectively communicate with the Client to understand any changes to the Client’s departmental policies, processes, and procedures, and implement affected changes.
People Management
• Manage a project team to ensure the timely and efficient delivery of project objectives
• Provide direct supervision to all team members
• Supports performance management process (goal setting, interim and annual performance reviews, etc.) and management of personnel issues by implementing performance improvement plans
• Ensure work is allocated by level according to skillset, complexity, and capacity
• Collaborates with other (cross-functional) departments within JESS to share best practices related to service delivery, team leadership, and reporting
• Provide coaching and mentoring for the team as required
• Identifying and providing feedback to the relevant stakeholders regarding training opportunities for the team
EDUCATION/EXPERIENCE
• Bachelor’s degree in Business Administration or Management Information Systems (MIS) from an accredited college/university or any other related field
• A minimum of 7 years of experience in a project management.
• Project Management Program (PMP) certification a plus
• Strong leadership ability is required.
• Knowledge of and ability to apply fundamental concepts, practices, and procedures in related skillsets.
• Project management experience implementing human resource process/technology projects preferred.
• Solid verbal/written communication, problem-solving, research, analytical, and independent judgement skills to support an environment driven by customer service and teamwork.
• Ability to work independently and work well within a team.
• Strong organizational and time management skills; ability to adhere to deadlines.
• Detail-oriented and thorough, with effective time management skills.
• Ability to build relationships and credibility with numerous constituents.
• Proficient in MS Office Suite.
COMPETENCIES
Business Competencies
• Communication - Delivering clear, effective communication and taking responsibility for understanding others.
• Customer Service - Demonstrating a commitment to public service, serving internal and external customers while holding oneself accountable for quality outcomes.
• Collaboration & Teamwork - Working cooperatively with others, inside and outside the organization, to accomplish objectives. Building and maintaining mutually beneficial partnerships while leveraging information and achieving results.
• Stakeholder Management - Capable of building strong professional relationships with the ability to influence all levels across the organization.
Technical Competencies
• Problem-Solving – Identifies problems and uses logic, judgement, and data to evaluate alternatives and recommend solutions to achieve the desired organizational goal or outcome.
• Data Gathering and Analysis - Seeks or collects and synthesizes information from a variety of stakeholders and sources in an objective, unbiased manner to reach a conclusion, goal, or judgment, and to enable strategic and leadership decision making.
• Project Management - Creates and maintains an environment that guides a project to its successful completion.
• Risk Management - Seeks or collects and synthesizes information from a variety of stakeholders and sources in an objective, unbiased manner to reach a conclusion, goal, or judgment, and to enable strategic and leadership decision making.
SPECIAL CONDITIONS
• Expected to work in a fast-paced team environment.
• Will be working primarily in a paperless environment and expected to be using information systems for the entire workday to access data or perform activities.
• May be required to work extended hours periodically or on public holidays.
We thank all interested applicants however, only shortlisted candidates will be contacted.
Learn more about K-JESS here: K-JESS Homepage
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