RCM Project Manager

Job Title: Revenue Cycle Management (RCM) Project Manager

Job Type: Full-Time

Location: Charlotte,  Hybrid, requiring 2 to 3 days in the office 

SUMMARY: The Project Manager is responsible for independently planning, coordinating, and executing projects within the RCM Department. This is a hands-on, working project manager role with no direct reports. The Project Manager ensures projects are delivered on time, within scope, and aligned with operational needs. This role requires the ability to lead cross-functional efforts, manage resources, and drive improvements that enhance operational effectiveness across the revenue cycle.

Key responsibilities include developing detailed project plans, monitoring project milestones, identifying and mitigating risks, and ensuring compliance with all relevant regulatory and organizational standards. The Project Manager will analyze project performance metrics, prepare executive-level reporting, and maintain clear and consistent communication with stakeholders throughout the project lifecycle.

A strong understanding of end-to-end healthcare revenue cycle operations is essential. The ideal candidate demonstrates strong leadership, organizational, and analytical skills, with the ability to manage multiple complex projects in a fast-paced RCM environment. Occasional travel to facilities may be required for project implementation and stakeholder engagement.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties include but are not limited to:

Project Leadership & Execution

• Develop and manage comprehensive project plans, timelines, and resource allocations for RCM initiatives.
• Monitor project progress, identify risks, and implement mitigation strategies to ensure successful outcomes.
• Facilitate regular project status meetings and provide clear communication to stakeholders and leadership.
• Ensure all projects adhere to organizational standards, compliance requirements, and best practices.
• Demonstrate adaptability and hands-on involvement by stepping in to perform project-related tasks when necessary to ensure continuity and successful outcomes.
• Act as a backup for other RCM leadership roles when required, ensuring seamless cross-functional support and ongoing departmental operations

Performance Analysis & Process Improvement

• Analyze operational data and project outcomes to identify trends, gaps, and opportunities for improvement.
• Collaborate with Business Intelligence and operational teams to validate data integrity and inform decision-making.
• Recommend and implement workflow enhancements, automation opportunities, and technology solutions to optimize efficiency.
• Develop dashboards and scorecards to track KPIs such as project completion rates, cost savings, and impact on RCM performance.

Stakeholder Engagement & Reporting

• Prepare and present executive-level reports summarizing project status, risks, and performance metrics.
• Partner with leadership to define project priorities and align initiatives with strategic objectives.
• Manage stakeholder expectations and ensure transparent communication throughout the project lifecycle.
• Document project protocols, update standard operating procedures, and create job aids as needed.

MINIMUM QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education: Bachelor’s degree in business, Healthcare Administration, Project Management, or related field. A combination of relevant work experience and education may be considered. 

Experience: Minimum 3–5 years of supervisory or team lead experience in Healthcare Revenue Cycle Management, with a strong understanding of end-to-end RCM processes and applicable regulatory requirements. Experience in project management or implementation, with a proven ability to lead cross-functional initiatives and deliver measurable results.

License: Valid driver’s license required.

Certification: PMP Certification is preferred

Organizational Skills: Ability to analyze data and implement strategies for improvement. Strong problem-solving skills and attention to detail.

Computer Skills: Proficiency with project management tools (e.g., MS Project, Smartsheet) and the Microsoft Office Suite, including Excel, Outlook, Word, and PowerPoint. Experience with medical billing and healthcare management software systems is preferred.

Communication Skills: Excellent verbal and written communication skills, with the ability to effectively engage, influence, and build relationships with internal and external stakeholders at all levels.

Reasoning Ability: Proven ability to lead and motivate a team, driving efficiency and performance. Strong organizational, analytical, and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Prolonged periods of sitting at a desk and working on a computer. Frequent use of hands and fingers to operate a keyboard, telephone, and other office equipment. Visual acuity required to review detailed data, reports, and computer screens for extended periods. Occasional standing, walking, or reaching as needed to access files, equipment, or during meetings and training sessions. Ability to lift or move up to 15–20 pounds (e.g., files, laptops, office supplies) occasionally. Travel between facilities may be required (depending on organizational needs) for on-site training, audits, process reviews. Must be able to communicate clearly and effectively both verbally and in writing.

About Providence Anesthesiology Associates Headquartered in Charlotte, North Carolina, Providence Anesthesiology Associates (PAA) is an independent physician owned practice compromised of over 150 anesthesiologists. Founded in 1991, PAA provides anesthesia and perioperative care at numerous healthcare facilities throughout North and South Carolina, serving more than 246,000 patients annually.

Why work for PAA?

PAA continues to experience impressive growth and success. Our anesthesiologists are among the most elite in their field.

Our physicians are committed to providing the best culture and experience to their employees. Awarded one of the Top Workplaces in 2021 - 2023, PAA’s core values include commitment, accountability, performance, integrity, transparency, adaptability, and leadership. We do what’s right and don’t compromise.

What’s in it for you?

• Strong workplace culture. We care about each other as people. We build relationships and connections beyond the time spent on the job. We offer a supportive, highly team-oriented work environment.
• We provide competitive total rewards including salary, benefits – Day 1, retirement, profit sharing, life insurance, paid time off, holidays, education reimbursement, employee recognition for birthdays and anniversaries, fun team building events, and more.
• We want you to succeed and our employer to employee relationship is proven to help you reach your goals and the goals of PAA.

What else should you know?

• Providence Anesthesiology Associates is an equal opportunity employer and does not tolerate discrimination based on any protected status.
• PAA participates in E-Verify. E-Verify is an internet-based system that compares the information you provide on the Form I-9 with information from the Social Security Administration and Department of Homeland Security records.