Recipient Rights Specialist

RECIPIENT RIGHTS SPECIALIST - TRAVERSE CITY

Northern Lakes Community Mental Health Authority (NLCMHA) recognizes the value of and employs people with lived experience and believes strongly in Recovery and a Culture of Gentleness. To this end, this position requires a commitment to creating and maintaining a culture that “Expects Recovery” and “Encourages Gentleness” and promotes and protects the legal and human rights of recipients.

This administrative position works as a team member of NLCMHA’s Office of Recipient Rights and assists the Director of the Office in protecting the rights of recipients of community mental health services. The Recipient Rights Specialist provides Recipient Rights Protection services to recipients and performs varied administrative support functions. This position has no supervisory or direct clinical service responsibilities and is under the direct supervision of the Director of the Office of Recipient Rights.

ESSENTIAL FUNCTIONS:

• Acts as the first point of contact to the Office of Recipient Rights (ORR), providing information, advocacy, and referral services to consumers, their legal representatives, family members, or members of the community.
• Provides primary intake function for contacts with the ORR by answering calls and correspondence, conducting initial review of, documenting, and tracking questions, complaints, and reports to the ORR.
• Assists in developing and disseminating rights protection materials and other information to staff, consumers, and the public.
• Conducts visits to service sites and monitors providers for compliance with statutory, regulatory, and accreditation requirements.
• Conducts simple complaint interventions and assists in researching and collecting evidence for investigations.
• Provides training and education to recipients, parents of minor recipients, guardians, family members, community stakeholders, and provider staff.
• Responsible for maintaining office organization, entering data, and preparing reports generated from the ORR.
• Support the on-going operations of the Office of Recipient Rights by providing efficient administrative support including producing, collating, and assembling information, maintaining and managing databases, office files, or other information, requisitioning supplies and equipment.
• Assist with organizing and scheduling meetings of the ORR and the Recipient Rights Advisory Committee (RRAC). Prepare and disseminate postings, agendas, packets, and minutes of RRAC or other meetings. Assure for any accommodations or audiovisual equipment. Maintain RRAC member and historical folders.

QUALIFICATIONS:

• Graduation from high school/GED, including or supplemented by course work in secretarial subjects.
• At least two (2) years experience and general office clerical work required
• at least one (1) year experience in a client services setting preferred; or any equivalent combination of training and experience that would provide the knowledge, ability and skill to meet the requirements listed herein.

PAY: $25.61/hr - $28.97/hr

BENEFITS:

• Medical Insurance (4 options)
• Dental Insurance (2 options)
• Vision Insurance (2 options)
• Health Savings Account
• Healthcare and dependent care flex spending account
• MERS Retirement Plan (with Employer matching up to 5%)
• Guaranteed step increase every year on your anniversary
• Paid Time Off (18 days in 1st year)
• Holidays (13 days)
• Sign On Bonus
• Referral Bonus (when you refer someone to join our team)
• Employee Assistance Program
• Short Term Disability
• Long Term Disability
• Accidental Death & Dismemberment Insurance

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

• This position may require irregular hours.
• This position may require travel by personal vehicle if an agency vehicle is not available.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Occasionally: lifting up to 25lbs with or without assistance, stretching/reaching, exposure to blood borne pathogens and infectious disease, exposure to hazardous material.
• Frequently: hand/finger dexterity, stooping (bend at waist), talking in person, talking on the telephone, hearing in person, hearing on the telephone, vision for close work.

NLCMHA EEO Statement

Northern Lakes CMH Authority is an equal opportunity employer and is committed to fostering a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. Northern Lakes CMH Authority will provide reasonable accommodations to individuals with disabilities or based on sincerely held religious beliefs, in accordance with applicable laws. Hiring decisions are based exclusively on merit, qualifications and business needs.