Job Position: Retail Operations Manager (petroleum)
Ref: 5168
Location: Balito (KZN)
Salary: Commensurate with qualification and experience
Email your CV to recruit@onlinepersonnel.co.za
Qualifications / Requirements:
- Bachelor’s Degree in Business Management, Retail, Operations, or a related field (preferred)
- 5+ years in a retail operations role, preferably within the fuel or FMCG sectors
- Experience managing multi-site operations
- Strong people management and stakeholder engagement skills
Key Attributes:
- Strategic thinking and execution
- Leadership and team development
- Analytical and financial acumen
- Strong understanding of retail operations and customer service
- Excellent communication and interpersonal skills
- Ability to work across diverse geographic areas
Key Performance Areas:
- Lead and support a team of 4 Area Managers in overseeing day-to-day operations across retail fuel sites to ensure smooth, safe, and compliant operations
- Support and manage the Retail Support Officer to deliver outstanding performance
- Monitor and analyse sales, margin, and volume performance across all sites
- Identify underperforming retail sites and implement corrective action plans
- Translate the Retail Director’s strategic objectives into operational plans and guide Area Managers in execution
- Ensure all retail sites maintain brand, safety, health, environmental and quality (SHEQ) standards
- Conduct regular audits and follow-ups
- Drive initiatives to improve customer service and ensure consistent, high-quality customers interactions at all retail sites
- Provide leadership and support to Area Managers, helping them grow their capabilities
- Promote accountability and alignment with company values
- Identify and implement operational efficiencies and cost-saving initiatives across the network
- Assist with rollouts of new initiatives, systems, and infrastructure upgrades, coordinating between Retail Director, Area Managers, and relevant teams
- Compile regular operational and performance reports for the Retail Director, providing insights and recommendations