YCSS – Senior Patroller (Aboriginal Identified) – L4.1 PFT/PPT

Position Summary

Tangentyere Council Aboriginal Corporation (TCAC) is a community controlled Public Benevolent Institution delivering human services and social enterprise activities for the benefit of Aboriginal people from the Alice Springs Town Camps, Urban Alice Springs and Central Australia.

The Tangentyere Youth and Community Safety (YCS) Division brings together a range of programs and services for young people. This includes the Brown Street Youth Service, Child and youth outreach services and Night & Youth Patrol services. The YCS Division is increasingly working in an integrated fashion, ensuring staff and programs work together to provide holistic services for young people to achieve positive outcomes in education, safety, and wellbeing. This means that all staff, including Senior Patroller, are working across program siloes to provide client and placed-based focused services that are flexible and responsive to needs.

With our Patrol service running seven days per week, the Senior Patroller will report and work closely with the Night Patrol Team leader in leading, supporting, and managing patrols vehicles alongside patrollers. They will provide safe and culturally appropriate transport through public areas of Alice Springs and Town Camps to both adults and children as contracted. The Senior Patroller will be responsible for leading, where the team leader is not present, shifts, incident response, risk management and representing the service at inter-agency meetings.

The Senior Patroller is an Aboriginal Identified role that will provide early intervention, education and support to Aboriginal people and the wider community in a way that respects culture and human rights. Providing referral and relevant information about support services to passengers to encourage responsible alcohol use, school, and healthcare attendance as well as support and empower Aboriginal people to make a choice that creates a safer environment within the Alice Springs community.

The Senior Patroller will work closely with the Youth and Community Safety Senior Leadership team to achieve the objectives of the program to improve levels of community safety, promote culturally appropriate conflict and dispute resolution in the community and offer services in line with community safety priority, using non-coercive intervention strategies to respond flexibly to communities’ safety needs and priorities.

The hours of work are 6.30pm to 3am, Monday to Sunday. Flexibility around rostered days and times will be provided to the successful permanent candidate.

Responsibilities

• Patrolling public areas of Alice Springs and town camps in the evening and night.

• Provide early intervention, education, and support to Aboriginal people.

• Lead, support, coach and mentor Tangentyere Patrollers and Support Workers including shift management, delegation, and reporting.

• Maintain accurate encounter and service activity records.

• Build and maintain relationships with our partners (e.g., Police and service providers) with the aim to create a safer living situation within the community.

• Assist with achieving quality management objectives across the organisation.

• Assist with achieving safeguarding objectives across the organisation.

• Assist with achieving compliance objectives across the organisation.

• Other reasonable duties as required.

Qualifications and Selection Criteria

Required

• Experience working with Aboriginal people in an outreach capacity and/or patrol experience.

• Understanding of issues facing Aboriginal visitors to Alice Springs and town camps residents.

• Understanding of problems associated with alcohol and violence.

• Demonstrated ability to manage conflicts.

• Basic literacy and numeracy skills and the ability to record encounters.

• Current NT Drivers Licence, Ochre Card, Satisfactory Police Check and proof of full vaccination against COVID-19.

Desired

• Current First Aid Certificate, Therapeutic Crisis Intervention certificate or ability and willingness to attain.

• An understanding of Aboriginal culture and languages as well as a broad range of contemporary issues affecting Central Australian Aboriginal people.