Business Transformation Project Manager

Summary

We are seeking a Business Transformation Project Mgr for our Warehouse Management System (WMS Pathguide) who is a self-starter that can identify, analyze, and solve technical issues quickly, communicate effectively, and collaborate well with team members. The ideal candidate will have expertise in working with Warehouse Management Systems in a distribution environment. The ability to work with end users to identify potential system improvements, turn those into action items and communicate them to the 3rd party development team is a must. Once developed, the candidate is responsible for installing the patch in the Dev environment and then following the SDLC process (testing at each step) until the changes are confirmed as operational in production. This role is also responsible for new user setup, new user training, access control (in accordance with SOX compliance) and decommissioning users. A good working knowledge of SQL databases and queries, along with knowledge of Azure Cloud Servers is required. The position will be located in High Point, NC, Charlotte, NC or Greenville, SC.

 Essential Responsibilities 

• Ensures high availability and acceptable levels of performance of mission critical host computer resources. Provide recommendations for improving or changing the WMS environment to maintain high availability.
• Oversees the day-to-day operations of the servers hosting the Pathguide WMS by monitoring system performance, configuration, maintenance and repair. Ensures that records of system downtime and equipment inventory are properly maintained. 
• Working with 3rd party hosting vendor, oversees revisions to host system firmware and software. Works with 3rd party hosting vendor to assist with support activities.
• Develops new system and application implementation plans, custom scripts and testing procedures to ensure operational reliability. Trains technical staff in how to use new software and hardware developed and/or acquired.
• Performs troubleshooting as required. As such, leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.
• Oversees users’ accounts.
• Provides server support related to other software.
• Working with security team and the 3rd party hosting vendor, develops procedures to maintain security and protect systems from unauthorized use and user abuse.
• Working with 3rd party hosting vendor, insures appropriate backup and restoration of host operating systems and host-based applications.
• Stays current with technological developments in systems administration technology and recommends ways for the team to take advantage of new technology.
• Works with 3rd party managed services to ensure SLAs are met and all contracted activities are performed accurately.
• Coordinates offshore technical activities.
• Supports the VP, IT with other tasks as needed.

Skills, Knowledge, and Education Required

• A 4 year degree in Computer Science or related field. Appropriate additional experience may be substituted for education on a year for year basis.
• 4+ years’ experience working with SQL databases
• 4+ years’ experience working in High Availability environments.
• 4+ years’ work experience in complex systems design, programming and systems software and support is a plus
• Familiar with distribution business processes such as receiving, shipping, cycle counting, inventory adjustments, etc.
• Experience working in an Agile/Scrum development process is a plus.
• Excellent analytical, conceptual, and problem-solving abilities; keen attention to detail
• Excellent communication and interpersonal skills to interact with project leads, developers, and other team members.
• Excellent documentation and organizational skills.
• Knowledge of: 
  • Enterprise backup and recovery procedures
  • System performance monitoring tools
  • Azure Cloud Environment
  • ERP/WMS Integration / Boomi
• Ability to: 
  • Plan, organize and document complex system design activities and to configure systems to be consistent with institutional policies/procedures.
  • Perform multiple tasks concurrently and respond to emergency situations effectively.
  • Communicate technical/complex information both verbally and in writing.
  • Establish and maintain cooperation, understanding, trust and credibility.
• In addition to educational requirements the following experience is desirable:
  • ERP Experience systems  (QAD preferred)
  • Distribution or manufacturing industry experience (distribution preferred)

Essential Capabilities

Language Ability: 

Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to effectively communicate with customers and staff to make an accurate assessment of customer and branch needs.

Math Ability: 

Ability to verify and calculate figures such as cost, commissions, credit, rebate and profit, understand and interpret financial data and reports and balance sheets.

Reasoning Ability: 

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or schedule form. Ability to use sound judgment and problem solving skills to analyze customer, branch and employee problems and to recommend the proper course of action. Ability to organize and prioritize job projects and requirements.

Attendance Demands: 
The attendance demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Attendance is required Monday through Friday or within normal business hours. The employee will be required to travel to different locations nationally. Employee may be required to work overtime, and occasional Saturdays and Sundays.

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands, handle, or feel, required to speak, read and hear English. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand, walk, climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include ability to adjust focus.

Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. This is a high stress and fast paced environment.

 DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Gexpro Services. 

Gexpro Services (A VEVRAA Federal Contractor) is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.