Implementation Project Manager

 About Us 

At KorTerra, we’re on a mission to prevent damage and save lives through innovative technology solutions for the energy and utilities industries. Our collaborative and customer-focused environment empowers us to deliver impactful products that truly make a difference. 

About You 

We are seeking a customer-centric, energetic, and highly motivated individual to join our team as an Implementation Project Manager. This individual is responsible for giving new and existing customers world-class experience as they begin or expand their relationship with KorTerra. The Implementation Project Manager will work with customers, sales, and support technicians to understand and deliver timely solutions that best fit the customer’s needs. This individual is a great communicator, a customer advocate, and possesses an understanding of both our software and the industry to guide customers towards the best possible solution during the implementation phase.   
 

What You’ll Get to Do: 

• Work with customers to identify their needs and come up with creative solutions to solve them. 
• Assist customers on the setup, configuration, and use of the KorTerra software suite.  
• Communicate with Developers, CloudOps, and Support on highly technical issues and situations. 
• Translate complex technical issues and situations to non-technical individuals.  
• Perform database queries and provide technical expertise. 
• Troubleshoot a wide variety of technical issues.  
• Log and track support issues through resolutions. 
• Provide online training and product demonstrations. 
• Other duties as assigned. 

What You Bring: 

• Technical degree or equivalent work experience required 
• Strong verbal and written communication skills 
• Strong organizational and project management skills 
• Excellent customer service attitude 
• Ability to identify problems and actively seek solutions 
• Ability to multi-task and superior problem-solving skills is essential 
• Self-motivated, ability to work independently and perform well as a member of the KorTerra team 
• SQL query knowledge preferred 

What We Offer 

• Medical, Dental and Vision Insurance 
• Flexible PTO Program 
• Paid Sick and Safe Time 
• Flexible Spending Accounts 
• 401k with company match 
• Life Insurance, LTD, and AD&D Insurance 
• Monthly company events 
• Hybrid and flexible work schedule 
• Professional development stipend 
• and much more! 

KorTerra is proud to be an equal opportunity employer of all qualified individuals and prohibits discrimination and harassment of any kind. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We encourage all qualified individuals to apply. 

• Technical degree or equivalent work experience required 
• Strong verbal and written communication skills 
• Strong organizational and project management skills 
• Excellent customer service attitude 
• Ability to identify problems and actively seek solutions 
• Ability to multi-task and superior problem-solving skills is essential 
• Self-motivated, ability to work independently and perform well as a member of the KorTerra team 
• SQL query knowledge preferred