IT Performance Project Manager

As an IT Performance Project Manager, you are accountable for the operational effectiveness and efficiency of IT in the Market. This role acts as the deputy/back up for Market IT Manager. The role is responsible for managing all IT capabilities for Market while supporting planning and IT Organization Model transformation. These IT capabilities include IT Planning, Governance, Portfolio Management, Performance Management, Capability Building and workforce planning, Vendor Management, IT Operating Model Maturity and Change Management, and the operational quality of IT (ways of working, processes, quality, compliance and best practices for crisis and major incident eradication.) The role focuses on ensuring that the IT organization "does the right things" through strategy and governance, as well as "does things right" through organizational and operational model transformation and continuous improvement.

IT Planning and Governance -

• Prepares the IT strategy/MBS and plans and the IT Organization transformation, the relevant dashboards and updates, and is responsible for Performance Management reporting of all Market IT functions and capabilities.  (acts as the 'transparency guardian').
• Responsible for IT Capability Building and Workforce Planning, Vendor delivery management and associated dashboards.
• Responsible for driving focus and prioritization within the IT organization through establishing planning and governance principles and processes including the market investment review processes.
• Responsible for directing the preparation, review and consolidation of business reviews, cross product stream proposals and budgets, IT assets review, process for overall staffing for the market organization.
• In touch with IT trends and planned performance needs for alignment with business strategy.
• Responsible for shared capabilities such as Enterprise Architecture, IT Continuous Improvement, Change Management, Capability building and Workforce Planning, Performance Management, Portfolio Management and Quality Improvement, New delivery models and Vendor Management.
• Drive Market IT goals and Key IT objectives include IT Strategic initiatives such as Sustainability, Workforce of the future, IT Tech foundations for the future and agree strategies to deliver for the market with key market stakeholders.

Operational effectiveness and efficiency -

• Oversees the development and maintenance of agile and practical “just enough” IT policies, ways of working, processes, procedures, methodologies, and governance to ensure the IT organization delivers value to the enterprise.
• Reviews and facilitates IT Value delivery and portfolio optimization across the market.
• Drives IT Performance Management for the Market to ensure sustained performance, continuous development and continuous improvement plans and synergies where available.
• Responsible for the professionalization of all IT Market Workforce (through Capability Building and Communities of Practices) and the active knowledge management and practices improvement of the IT organization.
• Oversees IT Workforce Planning including IT People development, organization model evolution and the best balance between internal staff and external services to support market plans and portfolio.
• Ensures the efficient and effective use of IT resource pools and assets.
• Regularly reviews IT costs and cost structures of market IT product streams and IT organization so that the financial implications of IT performance are communicated to the Market IT Manager and Zone and Market Leadership.
• Oversee the execution of high-impact, enterprise-wide, strategic programs, or initiatives.
• IT BCM and Disaster recovery management.
• Can assume full Market IT Manager responsibilities (or those responsibilities as directed) during their absence.

Stakeholder engagement -

• Works with the Market IT Manager, Stream FRMs, and business leadership teams, providing broad insight to IT Performance and IT capabilities in support of market business decisions.
• Advocates transformation and respect for culture attributes of the market.
• Drives and facilitates effective collaboration and communications between the Market IT and Market functional service providers.

Vendor Management 

• Acts as sponsor or escalation point for critical partner delivery situation on request of FRMs, market leadership or relevant teams.
• Coach Product Group teams about appropriate service expectations around timing, execution of strategy and delivery.
• Ensure Vendor Performance Management reviews and practices are completed.

• Bachelor’s degree or higher, preferably computer science or related field, or equivalent work experience.
• 7+ years’ experience in IT.
• A minimum of 3 years of leadership responsibilities.
• Experience in business/industry (beyond IT), managing cross-functional teams or projects, and influencing senior management and key stakeholders.
• Understanding of agile / iterative product development life cycle (design thinking, lean start-up), focus group management, customer journey creation, competitive research, customer research.
• Experience in effective communication at different level in the organization and in English.
• Preference to have worked in a global environment and with virtual teams.